Service Desk Agent

4 x Mandarin Service Desk Age 4 x Italian Service Desk Agents 4 x German Service Desk Agents Good, professional telephone etiquette- Efficient and effective logging and allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to and closed. - Ensure that all calls are logged within ITSM tool as per the...

Urgently looking for IT Service Desk Agents **Requirements**: Matric Certificate IT Qualification 3 - 5 Years in a similar role Experience working on JIRA System Excellent communication skills **Salary**: R11,000.00 - R13,000.00 per month Ability to commute/relocate: - Johannesburg, Gauteng: Reliably commute or planning to relocate before starting...

JOB TITLE - SERVICE DESK AGENT DUTIES AND RESPONSIBILITIES: - Incident Handling: Ticket Resolution: Receive, log, and categorize incidents and service requests. Troubleshooting: Diagnose and resolve technical issues or escalate them to the appropriate support groups. - Customer Interaction. User Support: Provide frontline support to end-users, addressing...

**ROLE PURPOSE** While providing the highest customer service, the service desk agent answers incoming calls, tracks all information on the Remedy system along with their expertise to resolve the customers request in a timely fashion. The Service desk agent provides desktop support, such as password or account related queries, Outlook, VPN, APN (3G),...

Are you looking for a career where you can make an impact and progress quickly? Are you looking to work in one of the best service desks in the region? Our client is looking for someone who will take charge and lead our team to success! **Key Roles and Responsibilities: - Responsible for managing a team of service desk agents. - Contribute to the process of...

As a Service Desk Agent, you will operate in more complex environments and monitor the client’s network infrastructure. You will be responsible for ensuring timely restoration of service for Dimension Data clients by managing requests through to successful completion. **Requirements**: **Logging** - Responsible for receiving, validating and logging client...

**ROLE PURPOSE** The Service desk Engineer L1 is the first point of contact for Vodacom\Nexio users and customers in While providing the highest customer service, the service desk agent answers incoming calls, tracks all information on the Remedy system along with their expertise to resolve the customers request in a timely fashion. The Service desk...

**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

Join Our Team as a Mandarin Junior Service Desk Agent! Are you a dynamic individual with a passion for communication and a knack for speaking fluent Mandarin? We're on the lookout for someone just like you to join our team and kickstart their career journey! As an IT Agent, you'll be at the forefront of our operations, using your excellent people skills...

Join Our Team as a Italian Junior Service Desk Agent! Are you a dynamic individual with a passion for communication and a knack for speaking fluent Italian? We're on the lookout for someone just like you to join our team and kickstart their career journey! As an IT Agent, you'll be at the forefront of our operations, using your excellent people skills and...

Join Our Team as a German Junior Service Desk Agent! Are you a dynamic individual with a passion for communication and a knack for speaking fluent German? We're on the lookout for someone just like you to join our team and kickstart their career journey! As an IT Agent, you'll be at the forefront of our operations, using your excellent people skills and...

**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

JOB TITLE - SERVICE DESK MANAGER The Service Desk Manager/Lead is responsible for leading and managing the Service Desk. DUTIES AND RESPONSIBILITIES: - Team Leadership: Supervise and lead a team of service desk agents, providing guidance, support, and coaching. Foster professional development through training programs, mentoring, and performance...

**Job Number** - 72228 **Job Type** - Permanent **Job Title** - Desktop Technician/Service Desk Agent/Change Management Admin **Computer Skills** - IT related **Industry** - Hosting services **City** - Johannesburg **Province** - Gauteng**Roles and Responsibilities**: **Desktop Technician**: - **End-User Support**: - Provide technical support to...

**ROLE PURPOSE** While providing the highest customer service, the service desk agent answers incoming calls, tracks all information on the Remedy system along with their expertise to resolve the customers request in a timely fashion. **ROLE REQUIREMENT** Proactive monitoring of Clients LAN Investigating Alerts and Incidents logged by the...

As a Service Desk Shift Lead, you'll be responsible for ensuring that our customer service and technical support teams are able to handle all calls. You will ensure that the best possible solutions are provided to each customer who contacts us. You will also take responsibility for managing the flow of tickets through our internal helpdesk system in order to...

**Required Qualification**: - A+ - N+ or Higher - Preferred Qualification: ITIL v3 or ITIL 4 **Experience Required**: - 1-2 Years experience in an IT service desk environment. - 1-2 Years Customer service experience. - 1-2 Years experience in First call resolution. **Duties/Responsibilities**: - Efficient and effective logging and allocating of incoming...

Do you want to work for a company that provides excellent training, career development opportunities and gives you the chance to make an impact? We are looking for someone who demonstrates passion and desire to learn new skills. Please read through the job description, and apply! **Requirements**: - Uses MS product and process knowledge along with...

**JOB TITLE - SERVICE DESK MANAGER** **Main Responsibilities**: - Ensure the Delivery and Maintaining of a high-quality fault logging and resolution for most Incidents and known problems - Ensure the Delivery on High-Quality first and second level support - Focus on call answering and first-level resolution KPIs - Continuous development - Ensure the...