Service Desk Internship

**Main purpose**: **Tasks** - Use the Ticketing System to work on and resolve Helpdesk Tickets & Service Requests - Evaluate all requests and provides first level support on requests that come in from internal and external stakeholders. - Accountable for understanding all client service level agreements and all services we provide. - Accountable for managing...

JOB TITLE - SERVICE DESK MANAGER The Service Desk Manager/Lead is responsible for leading and managing the Service Desk. DUTIES AND RESPONSIBILITIES: - Team Leadership: Supervise and lead a team of service desk agents, providing guidance, support, and coaching. Foster professional development through training programs, mentoring, and performance...

We are seeking a highly skilled and experienced Service Desk Manager to oversee our service desk operations. The Service Desk Manager will be responsible for leading multiple teams of support specialists, ensuring timely and effective resolution of technical issues, and maintaining high levels of customer satisfaction. **KEY RESPONSIBILITIES**: - Provide...

Are you looking for a career where you can make an impact and progress quickly? Are you looking to work in one of the best service desks in the region? Our client is looking for someone who will take charge and lead our team to success! **Key Roles and Responsibilities: - Responsible for managing a team of service desk agents. - Contribute to the process of...

Position Overview: We seek an experienced and highly motivated Service Desk Manager to join our growing Dial a Nerd Business team. The Service Desk Manager will lead and manage our service desk team, ensuring the highest level of customer satisfaction and support for our clients. This role requires a strong background in IT support, exceptional leadership...

**About Us**: As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality, efficiency and productivity**. We specialise in **Catering**, **Facilities Management**, **Cleaning and Hygiene**, **Pest Control**, **Protection**, **Energy**,...

SERVICE DESK MANAGER | JOHANNESBURG R470,000 CTC PER ANNUM Our client is a leading full-service commercial Bank, is looking for Service Desk Manager to join their team. The company operates across ten African countries, the UAE and UK, with representative offices in China, India and Lebanon. Theyre evolving to redefine the power of relationship. JOB...

SERVICE DESK MANAGER | JOHANNESBURGR470,000 CTC PER ANNUM Our client is a leading full-service commercial Bank, is looking for Service Desk Manager to join their team. The company operates across ten African countries, the UAE and UK, with representative offices in China, India and Lebanon. Theyre evolving to redefine the power of relationship. JOB MISSION:...

SERVICE DESK MANAGER | JOHANNESBURGR470,000 CTC PER ANNUM Our client is a leading full-service commercial Bank, is looking for Service Desk Manager to join their team. The company operates across ten African countries, the UAE and UK, with representative offices in China, India and Lebanon. Theyre evolving to redefine the power of relationship. JOB MISSION:...

Responsible for Level 1 support of any issue raised by a customer. **Education (Formal Qualification required)** Minimum Grade 12 Knowledge of general accounting / bookkeeping procedures Proficient in relevant computer software **Experience (Minimum Experience required - type and number of years)** Office administration Year(s) 1-3 years **Output 1 GSS...

**1. Technical Proficiency**: - Jira Administration: Ability to configure and manage Jira workflows, custom fields, permissions, issue types, and other settings to optimize its usage for the service desk. - ITIL Knowledge: Familiarity with ITIL processes, particularly Incident, Problem, Change, and Knowledge Management, to align service desk operations with...

Service Desk Manager Job DescriptionWe are seeking a highly skilled Service Desk Manager to lead our Application Support teams across multiple work streams.This role is ideal for a motivated and organized individual who can effectively manage and prioritize tasks, lead a team, and drive process improvements.Key Responsibilities:Develop and implement change...

Our client, a digital bank based in JHB North, is looking for 2x Service Desk Analysts to join their team. If you're passionate about IT Support and troubleshooting, this role is for you! **Responsibilities**: - Provide first-line IT and technical support. - Troubleshoot and analyse hardware and software issues. - Log and track incidents and requests. -...

**Main Job Purpose** As a Service Desk Co-ordinator, you'll be responsible for the smooth running of our support desk. The Co-ordinator will deal with customers on an escalation basis and is accountable for the management of the Service Desk and any associated vendors. The Service Desk Co-ordinator will provide information to other key Stakeholder areas...

JOB TITLE - SERVICE DESK AGENT DUTIES AND RESPONSIBILITIES: - Incident Handling: Ticket Resolution: Receive, log, and categorize incidents and service requests. Troubleshooting: Diagnose and resolve technical issues or escalate them to the appropriate support groups. - Customer Interaction. User Support: Provide frontline support to end-users, addressing...

Job Summary:We are seeking a highly skilled Service Desk Specialist to join our team at Liham Consulting Pty (Ltd). As a key member of our IT department, you will be responsible for providing exceptional technical support and troubleshooting services to our clients.Key Responsibilities:Respond to service requests and incidents in a timely and efficient...

**Overall Purpose of the Job (Please provide a summary of why the job was created and what the main responsibilities are)** Responsible for the timely and effective response to IT/System user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses for basic problem resolution for new and...

To ensure effective and efficient Service Desk services are delivered according to the agreed contracts with clients by performing planning, financial management, people management and SLA management activities on an operational level with regard to the allocated team. **MAIN RESPONSIBILITIES**: - Input into the department strategy and initiatives - Ensure...

**Contract: 6 Months** To ensure effective and efficient Service Desk services are delivered according to the agreed contracts with clients by performing planning, financial management, people management and SLA management activities on an operational level with regard to the allocated team. **MAIN RESPONSIBILITIES**: - Input into the department strategy...

Job Title: IT Service Desk LeadAt KPMG-SouthAfrica, we are seeking a highly skilled and experienced IT Service Desk Lead to join our team. As a key member of our IT department, you will be responsible for providing advanced technical support and acting as a first point of escalation for our clients.Key Responsibilities:Manage and prioritize incoming tickets...