Service Desk Analyst

Our client, a digital bank based in JHB North, is looking for 2x Service Desk Analysts to join their team. If you're passionate about IT Support and troubleshooting, this role is for you! **Responsibilities**: - Provide first-line IT and technical support. - Troubleshoot and analyse hardware and software issues. - Log and track incidents and requests. -...

Looking for an IT Service Analysts who can provide fast and useful technical assistance on computer systems.Duties:Serve as a first point of contact to internal customers seeking technical assistancePerform remote trouble shooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issues logged by the internal...

Location: Johannesburg, South Africa **DUTIES AND RESPONSIBILITIES** - 1st line IT and Technical Support - Troubleshooting and analysing IT related hardware and software issues. - Logging and tracking of incidents and requests. - Track, route and redirect tickets to correct resources/ resolver groups. - Escalation of re-occurring incidents and identify...

Location: Johannesburg, South Africa **DUTIES AND RESPONSIBILITIES** - 1st line IT and Technical Support - Troubleshooting and analysing IT related hardware and software issues. - Logging and tracking of incidents and requests. - Track, route and redirect tickets to correct resources/ resolver groups. - Escalation of re-occurring incidents and identify...

Inspired Education is the leading global group of premium schools, with a portfolio of over 100 premium private schools spanning six continents which utilise proven educational practices from every corner of the globe, ensuring over 80,000 students receive a world-class learning experience from Kindergarten to Year 13. In addition, we are delighted to be...

About the RoleThe Isle of Man Government is seeking a skilled Service Desk Analyst to join our Customer Experience Team in Government Technology Services. As a Service Desk Analyst, you will be responsible for providing exceptional support to our customers for all IT-related issues.You will be the first point of contact for customers, responding to their...

Global Service Desk Analyst Head Office **Location**:Johannesburg, ZA**Date**:17 Oct 2024**Application closing date**:30/10/2024- Inspired Education is the leading global group of premium schools, with a portfolio of 119 premium private schools spanning 6 continents which utilise proven educational practices from every corner of the globe, ensuring over...

Gauteng, JHB - Northern Suburbs - Annually Cost To Company (Market related) The Senior Service Desk Analysts are responsible for the day to day ‘business as usual’ operational co-ordination of the team; must have excellent customer care and communication skills as you will be dealing with all levels of customers within company. **Qualification**: - A...

Job Advert About the role Join our team as a Service Desk Analyst within our Customer Experience Team in Government Technology Services (GTS)! In this role, you will be providing support to our customers for all IT-related issues. This includes advising and responding to customer enquiries, troubleshooting basic IT issues and triaging incident...

**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

JOB TITLE - SERVICE DESK MANAGER The Service Desk Manager/Lead is responsible for leading and managing the Service Desk. DUTIES AND RESPONSIBILITIES: - Team Leadership: Supervise and lead a team of service desk agents, providing guidance, support, and coaching. Foster professional development through training programs, mentoring, and performance...

We are seeking a highly skilled and experienced Service Desk Manager to oversee our service desk operations. The Service Desk Manager will be responsible for leading multiple teams of support specialists, ensuring timely and effective resolution of technical issues, and maintaining high levels of customer satisfaction. **KEY RESPONSIBILITIES**: - Provide...

**About Us**: As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality, efficiency and productivity**. We specialise in **Catering**, **Facilities Management**, **Cleaning and Hygiene**, **Pest Control**, **Protection**, **Energy**,...

Responsible for Level 1 support of any issue raised by a customer. **Education (Formal Qualification required)** Minimum Grade 12 Knowledge of general accounting / bookkeeping procedures Proficient in relevant computer software **Experience (Minimum Experience required - type and number of years)** Office administration Year(s) 1-3 years **Output 1 GSS...

**1. Technical Proficiency**: - Jira Administration: Ability to configure and manage Jira workflows, custom fields, permissions, issue types, and other settings to optimize its usage for the service desk. - ITIL Knowledge: Familiarity with ITIL processes, particularly Incident, Problem, Change, and Knowledge Management, to align service desk operations with...

Job Title: Service Desk AgentAt Liham Consulting Pty (Ltd), we are seeking a highly skilled and experienced Service Desk Agent to join our team.Key Responsibilities:Respond to service requests and incidents reported via various channels.Provide first-line technical support and troubleshooting for hardware, software, and network-related issues.Assist users...

**Main Job Purpose** As a Service Desk Co-ordinator, you'll be responsible for the smooth running of our support desk. The Co-ordinator will deal with customers on an escalation basis and is accountable for the management of the Service Desk and any associated vendors. The Service Desk Co-ordinator will provide information to other key Stakeholder areas...

About the RoleWe are seeking a highly organized and customer-focused Service Desk Analyst to join our Customer Experience Team in Government Technology Services (GTS). As a key member of our team, you will provide exceptional support to our customers, responding to their IT-related queries, troubleshooting basic issues, and escalating complex problems to the...

**Main Responsibilities**: - 1st and 2nd line IT and Technical support - Logging and tracking of incidents and requests - Logging and communicating all incidents to customers and IT - Remote support - Troubleshooting of Basic Network Related issues (Especially pertaining to LAN; WAN and Telkom Voice related issues) - Assist with Printer issues - Ability to...

JOB TITLE - SERVICE DESK AGENT DUTIES AND RESPONSIBILITIES: - Incident Handling: Ticket Resolution: Receive, log, and categorize incidents and service requests. Troubleshooting: Diagnose and resolve technical issues or escalate them to the appropriate support groups. - Customer Interaction. User Support: Provide frontline support to end-users, addressing...