Collections Agent
15 hours ago
Description:
Contract Renewal:
To effective collect outstanding debt and prevent Bad Debt for Vodacom Corporate, Business and Consumer collection portfolio and ensure that the accounts are paid when due
To assist and empower other Vodacom Departments on Collections calls via Real- time Helpdesk in a Blended Contact Centre environment.
• To minimise bad debt
• To follow up on non-payments
• To negotiate payments on accounts
• Make split second decisions on locking and unlocking’s
• To collect 100% of targets
• To liaise with 3rd parties to resolve account disputes involves meetings and negotiation with CEO’s, FM’s IT Managers
• Ability to liaise with EHODS & Executives
• Work under extreme and constant pressure
• Ability to summarise account status in once glance and negotiate with debtor telephonically
• Contact Centre and Dialler Acumen
• Very strong and advance negotiation skills
• Assisting and empowering customer care staff in collections related calls
Person Specification
Behaviour Technical / Professional Expertise
Extreme Importance
• Delivering Results and Meeting Customer Expectations
• Persuading and Influencing
• Relating and Networking
• Achieving Personal Work Goals and Objectives
• Entrepreneurial and Creative Thinking
• Analysing
• Dealing with Prestige and influential customers
• Empowering and working with Internal Vodacom staff
High Importance
• Deciding and Initiating Action
• Following Instructions and Procedures
• Adapting and Responding to Change
• Coping with Pressures and Setbacks
• Writing and Reporting
• Applying Expertise and Technology
• Planning and Organizing
• Adhering to Principles and Values
• Presenting and Communicating Information
Moderate Importance
• Learning and Researching
• Working with People
• Creating and Innovating
Job Knowledge:
• Consumer and Corporate credit
• MS Excel advanced
• Eppix
• C3D
• Morpheus ii
• iCap
• Tallyman
• Credit Bureau
• Converged Business knowledge
Job Related Skills:
• Interpersonal skills
• Negotiation skills (ability to liaise with CEO’s, FM’s and IT Managers, EHODS & executive Heads)
• Excellent communication skills
• Attention to detail
• Analytical and investigative mind
Job Experience & Education:
• 2-5 years of Credit control experience
• 1 Year Financial reconciliation experience
• Experience in dealing with 3rd Parties to resolve account disputes
• Experience in dealing with EHODS, Exec Heads & other key stakeholders
Education:
• Matric - essential
• Diploma in Credit Management would be an advantage
-
Debt Collection Agent
7 months ago
Midrand, South Africa Hahn Collections Full timeTo handle inbound and make outbound calls - Making promise to pay with clients - Converting PTPs into signed Acknowledgment of Debt - Capturing all activities on a debt collection management system Skills and abilities - Clear voice + communication (Read, Speak, Write) - Speed & Accuracy (Data entry) - Computer literacy - Product Knowledge municipal...
-
Collections Supervisor
2 days ago
Midrand, South Africa Fidelity Services Group Full time**Job Summary Information** Function: - Supervise daily tasks within the Residential and Commercial Collection teams - Ensure timeous collection of due & overdue debtor accounts - Evaluate staff performance (individual & team) - Develop & train staff - Ensure compliance with departmental goal, policies, procedures & initiatives - Prepare...
-
Debt Collection Agent
6 months ago
Midrand, South Africa Mobify Tracker Full time**Responsibilities**: - Develop and maintain a thorough understanding of relevant laws and regulations governing debt collection practices - Maintain accurate and up-to-date records of all interactions with debtors, including payment agreements, disputes, and any other relevant information - Identify and escalate high-risk accounts or potential legal issues...
-
Call Centre Agent
7 months ago
Midrand, South Africa Hahn Collections (Pty) Ltd Full timeMust be computer literate Basic knowledge of debt collection systems ( Excalibur or Swordfish) Minimum experience of 2 year in Debt Collection **Salary**: Basic + Incentives Application Question(s): - What language/s can you speak? **Experience**: - Debt Collecting: 2 years (required) - Excalibur: 1 year (required) - Swordfish: 1 year...
-
Call Centre Agent
7 months ago
Midrand, South Africa Hahn Collections (Pty) Ltd Full timeMust be computer literate Basic knowledge of debt collection systems ( Excalibur or Swordfish) Minimum experience required is 6 months in debt collection and 1 year in Customer service **Salary**: Basic + incentives **Job Types**: Full-time, Permanent **Salary**: From R4,000.00 per month Ability to commute/relocate: - Midrand, Gauteng: Reliably...
-
Team Leader
7 months ago
Midrand, South Africa Hahn Collections (Pty) Ltd Full time**Team Leadership**: - Lead, motivate, and inspire a team of debt collection agents. - Provide ongoing coaching, training, and feedback. - Foster a positive and collaborative team environment. **Performance Management**: - Monitor and evaluate individual and team performance. - Implement strategies to address performance gaps. - Conduct regular...
-
▷ [Only 24h Left] Collections Agent
18 hours ago
Midrand, South Africa Jobted ZA C2 Full timeDescription: Contract Renewal: To effective collect outstanding debt and prevent Bad Debt for Vodacom Corporate, Business and Consumer collection portfolio and ensure that the accounts are paid when due To assist and empower other Vodacom Departments on Collections calls via Real- time Helpdesk in a Blended Contact Centre environment. • To minimise bad...
-
Debt Collection Agent
1 week ago
Midrand, South Africa Premier Internet Solutions Full timeresponsible for helping to get paid money they are owed. Their main duty is **to find people who owe money from overdue bills and negotiate payments**. **Job Types**: Full-time, Permanent **Salary**: From R2,500.00 per month Ability to commute/relocate: - Midrand, Gauteng: Reliably commute or planning to relocate before starting work (required)
-
Residential Sales Agent
7 months ago
Midrand, South Africa Kontak Recruitment SA Full timeMidrand, Gauteng - Real Estate **Residential Sales Agent (JB3812)** Midrand, Gauteng R10 - 12 000 basic plus commission - benefits include: A company car, cell phone, laptop and monthly incentives on achieved sales targets Permanent A distinguished developer, recognized for its unwavering commitment to premium projects in the Gauteng region, is actively...
-
Client Services Business Agent
2 months ago
Midrand, South Africa Sanlam Full time**Who are we?** - Job Description- We are looking for a vibrant, tenacious, and determined individual for the Business Agent role.- Minimum Qualification Required- Grade 12/Standard 10/NQF 4 - RE5 - Fais Credits - Minimum Experience- Minimum of 3 years of Call Centre experience with at least 2 years in personal lines - Minimum of 2 years’ experience in...
-
Customer Support Agent
1 week ago
Midrand, South Africa Ultra Personnel Full timeGrade 12 (Matric) is essential. Minimum of 3 years Customer Support experience is required Experience in a Medical field is essential Proficiency in MS Office, specifically Excel (advanced), MS Word and Outlook is essential. Computer literacy on Syspro or SAP or similar ERP systems will secure. You will process orders received from customers and respond...
-
Administrator: Shipping
7 months ago
Midrand, South Africa Mustek Full time**Purpose**: Arrange cargo collections from various origins and issue shipping orders for air and sea freight respectively. Collate pre-alert paperwork for clearing and update ETA. Generate clearing instructions as well as pre-check the agent bill of entry before customs release. Arrange collection from the airline within the free period to avoid incurring...
-
Customer Services Clerk
1 day ago
Midrand, South Africa Freightmore Full time**Minimum Requirements**: - 2 years of freight industry experience in a similar role - Grade 12 or equivalent - Sound geographical knowledge of Johannesburg - Administration and organizational skills - Problem-solving - Reliable and trustworthy - Must be a team player and adapt to change easily - Parcel Perfect is advantageous - Attention to detail and...
-
Real Estate Agent
6 days ago
Midrand, South Africa Ndaka Property Group Full timeIndustry: Real Estate Position**:Property Practitioner (Sales and Rental)** Location**:Midrand** Package & Remuneration**:Commission based only** Ndaka Property Group is looking for a Property Practitioner who are ambitious, driven by success, motivated by reward and able to work to targets to join our team in Midrand. Applicants **MUST** reside in or...
-
Contact Centre Sales Agent
6 days ago
Midrand, South Africa Fidelity Services Group Full time**REPORTS TO**:Contact Centre Sales Manager **QUALIFICATION & EXPERIENCE**: - Grade 12 or equivalent - Knowledge of customer service principles and practices - Telephonic Sales Support - Knowledge of administrative procedures - Knowledge of security industry beneficial - Fully bilingual **JOB REQUIREMENTS & OTHER ATTRIBUTES**: - Computer literate (MS...
-
Junior Quality Assurer
1 week ago
Midrand, South Africa iSON Xperiences Full time**Job Title**: BMW - Junior Quality Analyst **Location**: Midrand **Cost Centre**: BMW Johannesburg **Agreement Type**: Permanent **Permanent** **Based in Midrand** Â To analyze customer interactions and capture insights into the QA tool to ensure an independent, objective and neutral collection of data. Â **Main Responsibilities (including but...
-
Property Sales
9 months ago
Midrand, South Africa Redline Recruitment Full time**Job Title: Property Sales & Rentals Manager for Property Development Company based in Midrand** Job Summary: The Property Sales & Rentals Manager is responsible for overseeing all aspects of property sales and rentals within a property management company. This role involves managing a team of sales and rental agents, developing effective marketing...
-
Client Service Agent
7 months ago
Midrand, South Africa Sanlam Full time**Who are we?** - Minimum Qualification Required- Grade 12/Standard 10/NQF 4 - RE5 & FAIS qualified - Minimum Experience- Minimum 3 years Call Centre and administrative experience - Minimum 1-year BI client services experience (Preferably in the Client Services environment) - Competencies Required- Excellent knowledge of MiWay Business products and systems -...
-
Logistics Operations Admin Support
4 days ago
Midrand, South Africa StaffCentral Consulting Full time**Job Duties/Responsibilities will include**: Accurate estimates / quotes to clients You will be dealing with both airfreight and ocean freight imports and exports. Obtaining updates from shipping lines, overseas agents and suppliers in a timely manner Clients service support i.e. updating clients with ETA’s, cargo readiness and expected delivery...
-
Contact Centre Sales Agent
7 hours ago
Midrand, South Africa Fidelity Services Group Full time**Overall Purpose of the job**: To collect, capture, analyse and process all moving cancellation requests with the main focus on ensuring maximum customer retention. Booking of appointments with relocation and reconnecting customers. Managing diaries for sales consultants and scheduling of system removals. The overall purpose is to ensure that there are no...