Team Leader

5 months ago


Midrand, South Africa Hahn Collections (Pty) Ltd Full time

**Team Leadership**:

- Lead, motivate, and inspire a team of debt collection agents.
- Provide ongoing coaching, training, and feedback.
- Foster a positive and collaborative team environment.

**Performance Management**:

- Monitor and evaluate individual and team performance.
- Implement strategies to address performance gaps.
- Conduct regular performance reviews.

**Process Improvement**:

- Identify opportunities for process improvement.
- Collaborate with management to implement best practices.
- Ensure adherence to compliance and regulatory guidelines.

**Customer Satisfaction**:

- Emphasize delivering exceptional customer service.
- Resolve escalated customer issues and complaints.
- Maintain a positive customer experience throughout debt recovery.

**Reporting and Documentation**:

- Generate regular reports on team performance and key trends.
- Maintain accurate documentation of customer interactions.
- Provide updates to upper management on achievements and challenges.

**Training and Development**:

- Coordinate ongoing training programs for team members.
- Stay informed about industry trends and regulations.
- Ensure the team is up-to-date on relevant knowledge.

**Communication**:

- Establish clear lines of communication between team members and management.
- Conduct regular team meetings.
- Collaborate with other departments for seamless information flow.

**Salary**: R8,000.00 - R10,000.00 per month

**Experience**:

- call center: 3 years (required)
- collections of bought books: 3 years (required)

Ability to Commute:

- Midrand, Gauteng (required)


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