Team Leader
5 months ago
**Team Leadership**:
- Lead, motivate, and inspire a team of debt collection agents.
- Provide ongoing coaching, training, and feedback.
- Foster a positive and collaborative team environment.
**Performance Management**:
- Monitor and evaluate individual and team performance.
- Implement strategies to address performance gaps.
- Conduct regular performance reviews.
**Process Improvement**:
- Identify opportunities for process improvement.
- Collaborate with management to implement best practices.
- Ensure adherence to compliance and regulatory guidelines.
**Customer Satisfaction**:
- Emphasize delivering exceptional customer service.
- Resolve escalated customer issues and complaints.
- Maintain a positive customer experience throughout debt recovery.
**Reporting and Documentation**:
- Generate regular reports on team performance and key trends.
- Maintain accurate documentation of customer interactions.
- Provide updates to upper management on achievements and challenges.
**Training and Development**:
- Coordinate ongoing training programs for team members.
- Stay informed about industry trends and regulations.
- Ensure the team is up-to-date on relevant knowledge.
**Communication**:
- Establish clear lines of communication between team members and management.
- Conduct regular team meetings.
- Collaborate with other departments for seamless information flow.
**Salary**: R8,000.00 - R10,000.00 per month
**Experience**:
- call center: 3 years (required)
- collections of bought books: 3 years (required)
Ability to Commute:
- Midrand, Gauteng (required)
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