Client Services Business Agent
2 months ago
**Who are we?**
- Job Description- We are looking for a vibrant, tenacious, and determined individual for the Business Agent role.- Minimum Qualification Required- Grade 12/Standard 10/NQF 4
- RE5
- Fais Credits
- Minimum Experience- Minimum of 3 years of Call Centre experience with at least 2 years in personal lines
- Minimum of 2 years’ experience in administration
- Personal lines retention experience will be advantageous.
- Deliverables include, but will not be limited to- Performing call centre administrative duties
- Achieve the required actions inclusive of calls, IPA and chatbot flow.
- Excellent track record of achieving monthly targeted amount for upselling.
- Compliance with the quality assurance requirements for the role
- Transferring of calls to the relevant department within the organization
- Excellent knowledge of MiWay Business products and systems
- Previous experience of working with TIA and/or MIA accounts
- Knowledge of the Collections Queues and Processes
- Must be highly proficient in dealing with clients at all levels.
- Competencies Required- Computer literacy
- Self-disciplined
- Self-motivated
- Problem solving skills and solution oriented.
- Flexibility
- Ability to multi-task and cope with pressure
- Attention to detail.
- Customer focus
- Results oriented.
- Multi-lingual
**Knowledge and Skills**
- Customer Service- Team Support- Administration- Quality, compliance and accreditation**Personal Attributes**
- Communicates effectively - Contributing dependently- Decision quality - Contributing dependently- Action orientated - Contributing dependently- Optimises work processes - Contributing dependently**Build a successful career with us**
- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.**Core Competencies**
- Cultivates innovation - Contributing dependently- Customer focus - Contributing dependently- Collaborates - Contributing dependently- Being resilient - Contributing dependently- Drives results - Contributing dependently**Turnaround time**Our commitment to transformation**
At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
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