Debt Collection Agent
4 months ago
**Responsibilities**:
- Develop and maintain a thorough understanding of relevant laws and regulations governing debt collection practices
- Maintain accurate and up-to-date records of all interactions with debtors, including payment agreements, disputes, and any other relevant information
- Identify and escalate high-risk accounts or potential legal issues to the appropriate team members for further action
- Monitor and report on the status of assigned accounts, ensuring timely follow-up and resolution of outstanding debts
- Work closely with internal departments, such as customer service and accounting, to facilitate efficient communication and collaboration
- Continuously improve collection strategies and techniques, staying up-to-date with industry best practices and trends
- Uphold company values and adhere to ethical debt collection practices at all times
Qualifications:
- Diploma/bachelor's in Accounting or Financial Management or related field preferred
- 4+ years of experience in debt collection, customer service, or a related field
- Strong negotiation and conflict resolution skills.
- Excellent communication and interpersonal skills, with the ability to communicate effectively and professionally with diverse individuals
- Detail-oriented and organised, with the ability to manage multiple accounts and priorities simultaneously
- Basic computer proficiency, including experience with Microsoft Office and debt collection software
- Ability to maintain a high level of professionalism and empathy when dealing with sensitive financial matters
- High degree of accuracy and attention to detail
**Salary**: R5 000,00 - R7 000,00 per month
**Experience**:
- Debt Collection: 5 years (required)
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