Franchise Manager

3 months ago

Pretoria, South Africa Kencorp Full time

Responsibilities

  • Managing a portfolio of restaurants
  • Driving sustainability, sales, and profitability of sites
  • Assist with the development and implementation of Franchisee specific business plans and budgets
  • Driving compliance in line with Franchise Agreements
  • Interpret monthly management accounts, benchmark, and suggest corrective actions where necessary.
  • Signing off project plans and executing restaurant revamps
  • Protect brand integrity via implementation and measurement of Standards of Operations Programs
  • Identify and communicate formal training needs to the training department for training intervention.
  • Identify in-store training needs and implement on-the-job training interventions and coaching.
  • Assist franchisees in selecting and formulating locality marketing strategies in order to increase brand awareness and grow their business turnovers.
  • Ensure implementation of national marketing campaigns.
  • Enforce correct use of all supporting elements such as point of sale, premiums
  • Act as brand custodian and ensure brand integrity is protected at all times via adherence to all requirements across key functions namely, Operations, Development, HR, Training, and Marketing
  • Lease and rental negotiations with different property groups for various sites
  • Monitor Turnover Performance, Achieve budgeted LOL growth per FM region, Achieve Budgeted turnover, LSM plan executed as per regional plan, and actively drive Brands Marketing strategy
  • Financial presentations to the Management Team and the Franchisee network
  • Customer Service, Weekly calls, Monthly feedback on restaurants performance, one on ones with individual franchisees (outside required Ops calls)
  • Drive franchisee attendance and participation at all regional meetings
  • Expense Budget, Accommodation expenses in line with Budget, Traveling expenses in line with budget, Show Expense control initiative
  • Operations, archive all budgeted revamps for FM Region,
  • Active participation in FM incentives
  • Achieve restaurant targeted Training Status as per Brand requirement
  • Regional Operations reviews, Health Regulations, Customer Complaints, and Leadership and teamwork
  • Operations Campaign, Campaigned Actively Managed and Actively manage poor performing restaurants
  • Drive Business profitability for franchisees and 100 % achievement of all store targets

Requirements

  • Business Diploma + Grade 12
  • 3 years of multi-store experience in the Restaurant Industry as an Area/Regional/Franchise Manager
  • Advanced Excel skills
  • 5 years experience in GAAP/Micros
  • 5 years of experience in Food Cost control, Labour control, Budgets, Expenses, and sales targets
  • 5 years of Restaurant / Fast Food General Manager experience
  • Must be able to travel daily
  • Only SA citizens will be considered

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