Service Desk Agent

6 days ago

Midrand, South Africa IOCO Full time

iOCO Infrastructure Services Invites You to Explore Possibilities.

We are seeking a proactive and customer-focused Service Desk Agent to join our dynamic IT support team. In this role, you will serve as the first point of contact for technical support, assisting users in resolving hardware, software, and network-related issues. Your ability to troubleshoot, communicate effectively, and deliver excellent service will ensure smooth operations and high user satisfaction.

 

What you’ll do:

  • Efficient and effective logging and allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to and closed.
  • Ensure that all calls are logged within ITSM tool as per the required operational processes.
  • Assist team with work overload as and when required and ensure general administration work is up to date.
  • Ensure high level of customer liaison is maintained at all times and interaction is conducted in a highly professional manner.
  • Follow appropriate escalation procedures as and when required.
  • Ensure adherence to respective client specific Operational Manuals.
  • Working well under pressure.

Your expertise:

  • 1-2 Years’ experience in an IT service desk environment.
  • 1-2 Years’ Customer service experience.
  • 1-2 Years’ experience in First call resolution.

Qualifications required:

  • A+, N+ or Higher
  • ITIL v3 or ITIL 4

Other information applicable to the opportunity:

  • Permanent Position
  • Location: Midrand - Onsite
  • Work environment: Office is Open Plan
  • Physical Demands: Sitting
  • Travel: To the office

Why work for us?

If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.

You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.

At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.

  • Service Desk Agent I

    5 months ago

    Midrand, South Africa iOCO Full time

    JOBNUMBER **iOCO02899** - CONTRACT TYPE **Permanent** - STATE/PROVINCE **Gauteng** - CONTRACT TYPE: **OnSite** **The Role**: iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of **Service Desk Agent I** to join our IT support team. As a Service Desk Agent I, you will be the first point of...

  • IT Service Desk Agent

    3 weeks ago

    Midrand, South Africa Nexio Full time

    **ROLE PURPOSE** With a commitment to delivering high-quality customer service, the IT Service Desk Agent addresses incoming requests, logs detailed information in the Call Logging system, and uses their expertise to resolve issues promptly. **ROLE REQUIREMENT** - Manage end to end all calls logged and providing updates to keep customers informed. -...

  • Service Desk Agent

    5 days ago

    Midrand, South Africa iOCO Full time

    JOBNUMBER **iOCO03418** - CONTRACT TYPE **Permanent** - CONTRACT TYPE: **OnSite** **The Role**: iOCO Infrastructure Services Invites You to Explore Possibilities. We are seeking a proactive and customer-focused **Service Desk Agent** to join our dynamic IT support team. In this role, you will serve as the first point of contact for technical support,...

  • Service Desk Agent

    6 months ago

    Midrand, South Africa Advanced Projects and People Full time

    **Introduction** The main purpose of the role is to resolve IT related issues logged via the Service Desk, remotely and telephonically. **Duties & Responsibilities** - Providing multi-channel one-stop Incident Service Desk Support to customers, covering all ICT contracted services in line with SLAs. - Ensuring that effective Service Desk support of...

  • Junior Service Desk Quality Analyst

    5 months ago

    Midrand, South Africa Advanced Projects and People Full time

    The main purpose of the role is to recommend, implement, and monitor preventative and corrective actions to ensure that quality standards with the Service Desk environment is achieved. **Duties and Responsibilities** The Junior Service Desk Quality Analyst will be required to execute the following duties and responsibilities, but not limited to the...

  • Incident Coordinator/Service Desk Agent

    6 months ago

    Midrand, South Africa Datacentrix Full time

    Responsibilities : Understand ordering and tracking of parts Understand Engineer scheduling processes Knowledge and/or undertraining of parts shipping procedures and systems A key responsibility of this role is ensuring that an ongoing contribution toward positive customer satisfaction is achieved. A Service Desk Agent is responsible for the...

  • Service Desk Operator

    5 months ago

    Midrand, South Africa Country Bird Holdings Full time

    **Job Advert Summary**: The ICT Service Desk Operator has the responsibility of being the first point of contact for users who log tickets with the CBH ICT service desk. The Service Desk Operator must always provide the highest level of customer service and resolve all tickets in a professional and timeous manner. **Minimum Requirements**: - Grade 12 or...

  • Senior IT Service Desk Manager

    3 weeks ago

    Midrand, Gauteng, South Africa Carlysle Human Capital Full time

    About the Company:Kapsch TrafficCom South Africa (Kapsch SA) is a global leader in intelligent transportation systems (ITS) and traffic management solutions. The company specializes in delivering advanced technologies and services that improve road safety, reduce congestion, and optimize traffic flow. With a strong presence in South Africa, Kapsch SA...

  • Service Desk Incident Manager

    3 weeks ago

    Midrand, Gauteng, South Africa Datacentrix Full time

    Service Desk Incident ManagerAt Datacentrix, we're seeking a skilled Service Desk Incident Manager to join our team. As a key member of our Service Desk, you'll be responsible for managing and coordinating incidents to ensure that they're resolved within agreed-upon Service Level Agreements (SLAs).Key Responsibilities:Manage and coordinate incidents from...

  • Service Desk Team Lead

    4 weeks ago

    Midrand, South Africa Jobted ZA C2 Full time

    About the Company: Kapsch TrafficCom South Africa (Kapsch SA) is a global leader in intelligent transportation systems (ITS) and traffic management solutions. The company specializes in delivering advanced technologies and services that improve road safety, reduce congestion, and optimize traffic flow. With a strong presence in South Africa, Kapsch SA...

  • Service Desk Team Lead

    4 weeks ago

    Midrand, South Africa Carlysle Human Capital Full time

    About the Company:Kapsch TrafficCom South Africa (Kapsch SA) is a global leader in intelligent transportation systems (ITS) and traffic management solutions. The company specializes in delivering advanced technologies and services that improve road safety, reduce congestion, and optimize traffic flow. With a strong presence in South Africa, Kapsch SA...

  • Service Desk Team Lead

    4 weeks ago

    Midrand, South Africa Carlysle Human Capital Full time

    About the Company:Kapsch TrafficCom South Africa (Kapsch SA) is a global leader in intelligent transportation systems (ITS) and traffic management solutions. The company specializes in delivering advanced technologies and services that improve road safety, reduce congestion, and optimize traffic flow. With a strong presence in South Africa, Kapsch SA...

  • Service Desk Resolution Specialist

    2 days ago

    Midrand, Gauteng, South Africa Datacentrix Full time

    Job DescriptionAt Datacentrix, we are seeking a skilled Service Desk Resolution Specialist to join our team. This role plays a critical part in ensuring that our customers receive timely and effective support.Key Responsibilities:Incident Management: The successful candidate will be responsible for managing incidents from start to finish, including logging,...

  • Service Desk Engineer

    3 months ago

    Midrand, South Africa Hire Resolve Full time

    Hire Resolve is currently seeking a highly skilled Service Desk Engineer on behalf of our esteemed client, a leading specialist in ICT solutions. Our client excels in helping organizations design, support, and manage robust IT infrastructures that drive business success. This role offers a unique opportunity to join a dynamic team dedicated to delivering...

  • Service Desk Team Lead

    4 weeks ago

    Midrand, Gauteng, South Africa Carlysle Human Capital Full time

    About the RoleKapsch TrafficCom South Africa is a leading provider of intelligent transportation systems and traffic management solutions. As a Service Desk Team Lead, you will play a critical role in ensuring the smooth operation of our IT services.Key ResponsibilitiesLead and manage the service desk team to provide efficient support and service...

  • Service Desk Agent

    5 months ago

    Midrand, South Africa Hemmersbach GmbH & Co. KG Full time

    Ensure successful and high-quality service delivery by effectively supporting business with global projects. - South Africa - Midrand - Young professionals - Full-time **—** Your Benefits **—****: - Buddy program- Disability insurance- Internal career development- Job with purpose- Mentor program- Onboarding program- Pension scheme- Trusted working...

  • Sub Product Owner-it Service Desk Control Centre

    5 months ago

    Midrand, South Africa Full Circle Resourcing Full time

    Our client requires the services of a** Delivery Assurance Manager (Advanced) Midrand/Menlyn/Rosslyn/Home Office rotation.** - **Amazing brand with innovative technology**: - **Excellent teams in Global team collaboration**: - **High work-life balance with Flexible hours**: - **Agile working environment** **POSITION**:Until December 2026 **EXPERIENCE:...

  • Technical Officer: Call Desk Agent

    5 months ago

    Midrand, South Africa BCXP Full time

    Business Unit, Department, Reporting Job grade/level OP2 Business Unit Digital Solutions Platform Department Octane Position reports to Team Leader: Call Desk Span of Control 0 Core Description Responsible for providing technical support to service station dealers IRO the various products and services that we provide. Understand the various Software and...

  • Service Desk Engineer

    3 weeks ago

    Midrand, Gauteng, South Africa Hire Resolve Full time

    Hire Resolve is seeking a skilled Service Desk Engineer to join their esteemed client, a leading ICT solutions provider. This role offers a unique opportunity to contribute to the delivery of top-tier IT support and solutions to a diverse range of clients.As a Service Desk Engineer, you will provide high-level service assurance to corporate clients,...

  • Service Desk Team Lead

    3 weeks ago

    Midrand, Gauteng, South Africa Carlysle Human Capital Full time

    About the Company:Kapsch TrafficCom South Africa is a pioneering company in intelligent transportation systems and traffic management solutions. The organization specializes in delivering cutting-edge technologies and services that enhance road safety, reduce congestion, and optimize traffic flow.The company has a strong presence in South Africa, providing...