Service Desk Engineer
2 weeks ago
Hire Resolve is seeking a skilled Service Desk Engineer to join their esteemed client, a leading ICT solutions provider. This role offers a unique opportunity to contribute to the delivery of top-tier IT support and solutions to a diverse range of clients.
As a Service Desk Engineer, you will provide high-level service assurance to corporate clients, supporting all technical aspects of Converged Network infrastructure. You will report incidents, maintain timely communication with clients, and manage fault incidents in ITSM.
Key responsibilities include:
- Providing quality service assurance to corporate clients
- Supporting technical aspects of Converged Network infrastructure
- Reporting incidents and maintaining timely communication with clients
- Managing fault incidents in ITSM
- Collaborating across organizational levels for effective operations and incident resolution
Requirements include:
- Emphasizing first call resolution
- Performing daily system health checks
- Learning and understanding software used by the organization
- Taking ownership of issues from start to finish
- Regularly updating and addressing customer queries
Benefits include a negotiable salary and the opportunity to work with a dynamic team dedicated to delivering innovative IT services.
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