Customer Service Coordinator

4 weeks ago


Randburg, South Africa TalentCru Full time

The Service Coordinator plays a pivotal role in ensuring the smooth operation of our service department. This position involves managing a team of 8 Service Technicians located in Durban, Gqeberha, and Cape Town. The successful candidate will possess excellent communication skills, as they will be responsible for engaging with customers and coordinating repairs.

  • Receive service jobs from clients and allocate them to the Service Technicians.
  • Utilise the ERP system, 4Flow, to manage service requests and track technician assignments.
  • Generate and maintain service reports to document completed work and provide insights for improvement.
  • Proactively plan and schedule upcoming maintenance tasks on machines, allocating them to Service Technicians as needed.
  • Liaise with customers to provide updates on service progress and ensure satisfaction with completed repairs.
  • Collaborate with the Sales Team to coordinate equipment installations and commissioning activities.
  • Ensure adherence to safety protocols and quality standards in all service activities.
  • Act as a point of contact for any service-related inquiries or escalations.
  • Bachelor's degree in Engineering, Business Administration, or related field preferred.
  • Prior experience in a service coordination or similar role is advantageous.
  • Proficiency in using ERP systems, particularly 4Flow, is highly desirable.
  • Strong communication and interpersonal skills, with the ability to interact effectively with both internal teams and external clients.
  • Excellent organizational and multitasking abilities, with a keen attention to detail.
  • Problem-solving skills and the ability to make decisions under pressure.
  • Knowledge of machinery maintenance practices and technical terminology is a plus.
  • Occasional travelling required


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