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Key Account
7 days ago
This role is ultimately responsible for the planning, coordination and control of Customer Relationship and Sales for the company. By effectively utilising available assets and resources, the individual will be responsible for ensuring that customer requirements in terms of price, specification (incl. quality) and timeframes are met at all times. Responsibilities of the job include:
- Timeous and accurate quoting for all customer requested jobs, after full costings and indicative quotes have been received by finance and or procurement, to ensure reasonable company margins are obtained
- Receiving of all Customer purchase orders, and the subsequent processing of all sales orders after checking them against the quotations that were given to the customer
- Initiation of production orders of all jobs relating to customer sales orders.
- Effective and timeous liaison and communication with all customers
- Manage Customer requests/complaints/requirements in terms of agreed customer request turnaround timeframes
- Keep all customers informed of possible Product delivery delays and assist in expediting and resolving issues relating to delays including stores, procurement and production
- Effective and timeous liaison and communication with all stakeholders, including production (factory managers), procurement, stores, finance, quality control and other support as appropriate;
- Ensure SAP B1 system, including relevant reports, are adequately up to date at all times for all Sales and Customer Relationship related activity (only) until goods are delivered and the relevant production order is closed by the financial manager
**Job Type**: Permanent
**Education**:
- Diploma (required)
**Experience**:
- Customer service: 5 years (required)
- Key Accounts Management: 4 years (required)
Application Deadline: 2024/04/12
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