Customer Service

2 weeks ago


Randburg, Gauteng, South Africa Signa Group Full time

MAIN JOB PURPOSE

DUTIES

  • Answer the switchboard and respond to electronic correspondence professionally.
  • Handle enquiries and complaints and direct them to the right person in the right Signa entity.
  • Take messages and/or transfer calls professionally.
  • Engage with customers in a remarkable customer service manner/clientcentric manner.
  • Give professional responses to any general enquiries and be able to identify the right person to refer matter to despite the uniqueness of enquiry/query.
  • Collate client/ staff, and vendor information and capture the information on the company database.
  • Capture the newsletter subscriptions on the marketing database.
  • Organise and distribute marketing collateral, stationery, and prints as required.
  • Research current industry news regularly as required.
  • Compiling and creating feedback reports.
  • Be informed about the company's latest specials, offerings, and services.
  • Assist, plan, and coordinate with general marketing projects as operationally required.
  • Identify key opportunities internally and externally.
  • Support the company's Social Committee with event ideas, arrangements, and rollout.

QUALIFICATIONS & EXPERIENCE

  • A higher qualification in communications or marketing requirement.
  • Computer Literate on MS Office.
  • Must be proficient in business English and understand other languages.
  • Certificate in telephone etiquette will be advantageous.
  • 12 years' experience in a similar role.
  • Experience in liaison with customers.
  • Experience in Google Search and MS Office.

POPI

For more information please contact:

  • Natasha Mpe


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