Customer Service
5 months ago
**MAIN JOB PURPOSE**
**DUTIES**
- Answer the switchboard and respond to electronic correspondence professionally.
- Handle enquiries and complaints and direct them to the right person in the right Signa entity.
- Take messages and/or transfer calls professionally.
- Engage with customers in a remarkable customer service manner/client-centric manner.
- Give professional responses to any general enquiries and be able to identify the right person to refer matter to despite the uniqueness of enquiry/query.
- Collate client/ staff, and vendor information and capture the information on the company database.
- Capture the newsletter subscriptions on the marketing database.
- Organise and distribute marketing collateral, stationery, and prints as required.
- Research current industry news regularly as required.
- Compiling and creating feedback reports.
- Be informed about the company's latest specials, offerings, and services.
- Assist, plan, and coordinate with general marketing projects as operationally required.
- Identify key opportunities internally and externally.
- Support the company’s Social Committee with event ideas, arrangements, and roll-out.
**QUALIFICATIONS & EXPERIENCE**
- A higher qualification in communications or marketing requirement.
- Computer Literate on MS Office.
- Must be proficient in business English and understand other languages.
- Certificate in telephone etiquette will be advantageous.
- 1-2 years’ experience in a similar role.
- Experience in liaison with customers.
- Experience in Google Search and MS Office.
**POPI**
For more information please contact:
- Natasha Mpe
-
Customer Service Ambassador
5 months ago
Randburg, South Africa Kayur Investments Full timeWe are looking for an enthusiastic Customer Service Ambassador to be the face of our company and promote our products and services in our Randburg store. **Responsibilities** - Post about our products/services online (e.g. social media and forums) - Create, share and respond to online reviews - Network and build trusting relationships with potential...
-
Customer Service Representative
7 days ago
Randburg, Gauteng, South Africa Scholtz Partners International Full time**About the Role**We are seeking a skilled and mature Customer Service Representative to join our team at Scholtz Partners International.As a Customer Service Representative, you will be responsible for providing exceptional customer service and support in a fast-paced retail environment.**Key Responsibilities:**Provide excellent customer service and support...
-
Customer Service Representative
1 month ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeJob Summary:The Customer Service Representative will be responsible for providing exceptional customer service to Vodacom postpaid customers. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a passion for delivering high-quality service.Main Responsibilities:Respond to customer inquiries in a...
-
Customer Service Representative
2 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeAbout This RoleThe Customer Service Representative will play a critical role in ensuring customers receive excellent service. This role involves effectively assisting customers with general and specific queries, providing accurate information, and escalating unresolved issues to the correct stakeholders.Main Responsibilities• Answer inbound calls...
-
Customer Service Representative
3 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeJob Title: Customer Service RepresentativeJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for managing challenging inbound and outbound calls related to cancellations, with the primary objective of...
-
Customer Service Agent
5 months ago
Randburg, South Africa Tracker South Africa Full time**Listing reference**: track_001130 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Call Centre and Telesales**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:No**Introduction**: Tracker requires the Services of the Customer Service Agents in the TRM Department based in...
-
Customer Service Representative
3 weeks ago
Randburg, Gauteng, South Africa Staff Concepts Full timeJob Title: Afrikaans Tele sales AgentWe are seeking a highly motivated and skilled Customer Service Representative to join our team at Staff Concepts. As a key member of our sales team, you will be responsible for selling insurance products to clients via telephone.Key Responsibilities:Sell insurance products to clients over the phone.Build and maintain...
-
Customer Service Representative
1 week ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeAt iSON Xperiences, we are seeking a highly skilled Customer Service Representative to join our team in delivering exceptional customer experiences.The estimated salary for this role is around R 150,000 per annum, depending on experience and location.Main Responsibilities:Answering inbound calls in a timely manner while maintaining professionalism and...
-
Customer Service Representatives
2 weeks ago
Randburg, Gauteng, South Africa Tailormade Solution Full timeJob OverviewWe are seeking a highly motivated and skilled Customer Service Representative to join our team at Tailormade Solution in Randburg. As a key member of our call centre, you will be responsible for making outbound calls to customers, conducting market research, and providing exceptional customer service.About the RoleAs a Customer Service...
-
Customer Service Administrator
5 months ago
Randburg, South Africa Uris Power Full timeCustomer Service Administrator Required for tools and machinery business based in Randburg. They will be responsible for all repairs booked into the business, including liaising with suppliers, customers etc. This is an administrative post. Lots of paperwork. **Requirements**: - Must have strong administrative experience - Highly Organized - Service...
-
Customer Service Representatives
1 week ago
Randburg, Gauteng, South Africa Tailormade Solution Full timeAbout Tailormade SolutionWe are a well-established company in Randburg, seeking highly skilled and motivated Customer Service Representatives to join our team.Job Summary:We are looking for individuals who possess excellent communication skills, can work under pressure, and meet daily productivity targets. As a Customer Service Representative, you will be...
-
Customer Service Representative
5 months ago
Randburg, South Africa Tracker South Africa Full time**Listing reference**: track_001084 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Customer Service**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: **Job description**: **Roles and Responsibilities**: - Process sales contracts received from clients...
-
Customer Service Representative
6 months ago
Randburg, South Africa Tracker South Africa Full time**Listing reference**: track_001127 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Customer Service**Location**:Randburg**Contract**:Temporary**Remuneration**:Market Related**EE position**:No**Introduction**: **Job description**: **Roles and Responsibilities**: - Process sales contracts received from clients...
-
Customer Service Representative
1 month ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeAt iSON Xperiences, we are seeking a skilled Customer Service Representative to join our team in providing exceptional support to our customers. The ideal candidate will be responsible for effectively assisting customers with general and specific queries, providing accurate information, and escalating unresolved issues to the correct stakeholders.Main...
-
Customer Service Manager
5 months ago
Randburg, South Africa Uris Power Full timeCustomer Service Manager Required for tools and machinery business based in Randburg. They will be responsible for all repairs booked into the business, including liaising with suppliers, customers etc. This is an administrative post. **Requirements**: - Must have strong administrative experience - Highly Organized - fully computer literate - excel is a...
-
Customer Service Coordinator
6 months ago
Randburg, South Africa Adcorp Holdings Full time**Roles and Responsibilities** - Receive service jobs from clients and allocate them to the Service Technicians. - Utilise the ERP system, 4Flow, to manage service requests and track technician assignments. - Generate and maintain service reports to document completed work and provide insights for improvement. - Proactively plan and schedule upcoming...
-
RE5 Customer Services Agents
4 weeks ago
Randburg,, South Africa Jobted ZA C2 Full timeWe're URGENTLY seeking RE5 Customer Service Agent. The purpose of the customer service agent role is to ensure excellent service standards, respond efficiently to customer enquiries and maintain high customer satisfaction. Duties & Responsibilities Handle customer complaints and queries via inbound and outbound communication channels, promptly provide...
-
SASSA Customer Service Representative
1 month ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeCustomer Service Representative Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at iSON Xperiences. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries in a timely and professional manner.Main...
-
Epetstore Customer Service and Ecommerce
5 months ago
Randburg, South Africa Cube Route Full timeDo you have a vibrant personality and desire to engage in meaningful conversations while helping others? Yes? Then this position may be for you! ePETstore, SA’s coolest online pet store, is looking for someone who is driven, enthusiastic, and PET knowledgeable, with great attention to detail and interpersonal skills to join our dynamic and passionate...
-
Senior Customer Service Administrator
5 months ago
Randburg, South Africa Uris Power Full timeService Administrator position available for machinery business based in Randburg. The position will involve handling all repairs coming into the Business including liaising with customers and suppliers to ensure customers get best service. This is an admin position please. No industry experience required but strong admin skills are required. (lots of...