Customer Service

2 weeks ago


Randburg, South Africa Signa Group Full time

**MAIN JOB PURPOSE**

**DUTIES**
- Answer the switchboard and respond to electronic correspondence professionally.
- Handle enquiries and complaints and direct them to the right person in the right Signa entity.
- Take messages and/or transfer calls professionally.
- Engage with customers in a remarkable customer service manner/client-centric manner.
- Give professional responses to any general enquiries and be able to identify the right person to refer matter to despite the uniqueness of enquiry/query.
- Collate client/ staff, and vendor information and capture the information on the company database.
- Capture the newsletter subscriptions on the marketing database.
- Organise and distribute marketing collateral, stationery, and prints as required.
- Research current industry news regularly as required.
- Compiling and creating feedback reports.
- Be informed about the company's latest specials, offerings, and services.
- Assist, plan, and coordinate with general marketing projects as operationally required.
- Identify key opportunities internally and externally.
- Support the company’s Social Committee with event ideas, arrangements, and roll-out.

**QUALIFICATIONS & EXPERIENCE**
- A higher qualification in communications or marketing requirement.
- Computer Literate on MS Office.
- Must be proficient in business English and understand other languages.
- Certificate in telephone etiquette will be advantageous.
- 1-2 years’ experience in a similar role.
- Experience in liaison with customers.
- Experience in Google Search and MS Office.

**POPI**

For more information please contact:

- Natasha Mpe


  • Customer Service

    2 weeks ago


    Randburg, Gauteng, South Africa Signa Group Full time

    MAIN JOB PURPOSEDUTIES Answer the switchboard and respond to electronic correspondence professionally. Handle enquiries and complaints and direct them to the right person in the right Signa entity. Take messages and/or transfer calls professionally. Engage with customers in a remarkable customer service manner/clientcentric manner. Give professional...


  • Randburg, South Africa Kayur Investments Full time

    We are looking for an enthusiastic Customer Service Ambassador to be the face of our company and promote our products and services in our Randburg store. **Responsibilities** - Post about our products/services online (e.g. social media and forums) - Create, share and respond to online reviews - Network and build trusting relationships with potential...


  • Randburg, South Africa iPersonnel Full time

    **Customer services consultants, will be offering assistance to customers to ensure they find the right service**. Communicating with customers by email, phone. Investigating and solving customer problems. Ensure and responsible for accurate activations, reactivations and Car applications.


  • Randburg, Gauteng, South Africa Kayur Investments Full time

    We are looking for an enthusiastic Customer Service Ambassador to be the face of our company and promote our products and services in our Randburg store.Responsibilities Post about our products/services online (e.g. social media and forums) Create, share and respond to online reviews Network and build trusting relationships with potential customers...


  • Randburg, Gauteng, South Africa Top Coffee Full time

    Main Purpose of the Job:Responsible for easing the CRC customer through lifecycle with functional, emotional and behavioural expertise, conveying this customer experience bond required by the luxury environment set by the Nespresso brand.Job Specifications:Complaints or Information requests Understand customer request/complaint, bringing the most appropriate...


  • Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001130 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Call Centre and Telesales**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:No**Introduction**: Tracker requires the Services of the Customer Service Agents in the TRM Department based in...


  • Randburg, South Africa Uris Power Full time

    Customer Service Administrator Required for tools and machinery business based in Randburg. They will be responsible for all repairs booked into the business, including liaising with suppliers, customers etc. This is an administrative post. Lots of paperwork. **Requirements**: - Must have strong administrative experience - Highly Organized - Service...


  • Randburg, South Africa TalentCru Full time

    The Service Coordinator plays a pivotal role in ensuring the smooth operation of our service department. This position involves managing a team of 8 Service Technicians located in Durban, Gqeberha, and Cape Town. The successful candidate will possess excellent communication skills, as they will be responsible for engaging with customers and coordinating...


  • Randburg, Gauteng, South Africa Tracker South Africa Full time

    Listing reference: track_001130Listing status: OnlinePosition summary:Industry:IT & InternetJob category:Call Centre and TelesalesLocation:RandburgContract:PermanentRemuneration:Market RelatedEE position:NoIntroduction:Tracker requires the Services of the Customer Service Agents in the TRM Department based in Head Office.Job description:Primary...


  • Randburg, South Africa Top Notch Auto Solutions (PTY) LTD. Full time

    Are you ready to embark on an exciting journey in the dynamic world of sales and marketing? A highly successful and reputable Sales and Marketing Company, nestled in the heart of Johannesburg in Randburg, is seeking individuals to join us as Customer Service Consultants!We're on the lookout for driven, resilient, and dedicated individuals with a "can do"...


  • Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001127 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Customer Service**Location**:Randburg**Contract**:Temporary**Remuneration**:Market Related**EE position**:No**Introduction**: **Job description**: **Roles and Responsibilities**: - Process sales contracts received from clients...


  • Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001084 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Customer Service**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: **Job description**: **Roles and Responsibilities**: - Process sales contracts received from clients...


  • Randburg, Gauteng, South Africa Top Notch Auto Solutions (PTY) LTD. Full time

    Are you ready to embark on an exciting journey in the dynamic world of sales and marketing? A highly successful and reputable Sales and Marketing Company, nestled in the heart of Johannesburg in Randburg, is seeking individuals to join us as Customer Service ConsultantsWe're on the lookout for driven, resilient, and dedicated individuals with a "can do"...


  • Randburg, South Africa Top Notch Auto Solutions (PTY) LTD. Full time

    Are you ready to embark on an exciting journey in the dynamic world of sales and marketing? A highly successful and reputable Sales and Marketing Company, nestled in the heart of Johannesburg in Randburg, is seeking individuals to join us as Customer Service Consultants! We're on the lookout for driven, resilient, and dedicated individuals with a "can do"...


  • Randburg, South Africa Adcorp Holdings Full time

    **Roles and Responsibilities** - Receive service jobs from clients and allocate them to the Service Technicians. - Utilise the ERP system, 4Flow, to manage service requests and track technician assignments. - Generate and maintain service reports to document completed work and provide insights for improvement. - Proactively plan and schedule upcoming...


  • Randburg, South Africa Uris Power Full time

    Customer Service Manager Required for tools and machinery business based in Randburg. They will be responsible for all repairs booked into the business, including liaising with suppliers, customers etc. This is an administrative post. **Requirements**: - Must have strong administrative experience - Highly Organized - fully computer literate - excel is a...


  • Randburg, Gauteng, South Africa M&M Staffing Solutions Full time

    PURPOSESupport the customer service department of client and/or clients by, amongst others, receiving, managing, and distributing queries to the correct recipient.KEY RESPONSIBILITIES Receiving, managing, and distributing the correspondence and communications received from clients. All administrative and data capturing tasks relating to the above....


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Job Title:Investor Line Agent                               ÂMelrose Arch/Randburg6 month Fixed term contract ; ÂÂJob Purpose:Job Objectives: Provide clients with information and resolution regarding investment enquiries. Communicate SLA, processes and business rules pertaining to products and...


  • Randburg, Gauteng, South Africa Afrizan People Intelligence Full time

    Are you a recent graduate and are looking to gain career enhancing experience with one of the biggest Multimedia Companies? Then this opportunity might be for you.We are currently recruiting for our client in the Multimedia space for a Customer Service - Call Centre Agent for a 6-month contract. Recently completed a tertiary qualification Fully vaccinated No...


  • Randburg, South Africa Afrizan People Intelligence (PTY) LTD Full time

    **Exciting Opportunity as a Customer Service Agent** Are you ready to join a dynamic team and provide exceptional customer service to our valued customers? We are seeking passionate individuals to become Customer Service Agents and be part of our vision. As a Customer Service Agent, you will play a crucial role in delivering outstanding service to both...