Customer Service Agent

2 weeks ago

Randburg, Gauteng, South Africa Top Coffee Full time

Main Purpose of the Job:


Responsible for easing the CRC customer through lifecycle with functional, emotional and behavioural expertise, conveying this customer experience bond required by the luxury environment set by the Nespresso brand.


Job Specifications:

Complaints or Information requests

  • Understand customer request/complaint, bringing the most appropriate answer/solution according to CRC Guidelines.
  • Gather information /answers next to different departments/suppliers in order to deliver the right solution to the client

Customer Account Management and

  • Followup satisfied and unsatisfied client requests concerning invoice and client data correction.
  • Gather information /answers next to different departments/suppliers in order to deliver the right solution to CRC customers

Outbound Campaign Management

  • Execution of campaigns: optimize use of outbound call lists,
  • Study account details to understand customer profile,
  • Perform outbound calls according to each campaigns specific objectives.

Social Media

  • Monitor social media conversations and activity eg livechat, and work with internal teams to field customer and support question
  • Familiarity with social media and digital communications and knowledge of the role they play in building brand awareness, engagement, and traffic

Order & Delivery

  • Followup satisfied and unsatisfied client requests concerning the order or delivery aspects.
  • Gather information /answers next to different departments/suppliers in order to deliver the right solution to CRC customers

Technical

  • Followup satisfied and unsatisfied client requests concerning the repair or machine delivery aspects.
  • Gather information /answers next to different departments/suppliers in order to deliver the right solution to CRC customers

Solve Customers' requests, raised through any channel of contact

  • Respecting business and compliance procedures
  • Using the right tone of voice adapted to the channel and situation with care and listening attitude towards the customer
  • Being empowered to solve and commit to actions
  • Being efficient in resolution, while always meeting the quality standards of Nespresso

Promote the brand by acting as a brand ambassador towards the customers

  • Sharing his passion for the brand, products and services
  • Always delivering an unbeatable level of service to the customer
  • Acting professional
  • Building relationship to the brand by creating proximity, personalization and sense of service

Master customer service interactions, with the right attitude, skills & productivity specific to each channel

  • Phone: Quality of speech and voice
  • Social Media: Constant awareness of the stakes on brand reputation

Competencies:

  • Solve Prospect and customer requests, raised through any channel of contact
  • Promote the brand by acting as a brand ambassador towards the customers
  • Expertise in oral communication for each type of customer (openminded, listening, understanding of customer's needs and ability to capture customer's interest)
  • Develop sales by handling the customer purchase; providing impactful advices and information on products and services; identifying and leading upsells / cross sells
  • Provide ideas of innovation and alert on customer insights to management
  • Master customer service interactions, with the right attitude and skills specific to each channel
  • Effective implementation and running of Nespresso Campaigns
  • Recommendations for continuous improvement of performance
  • Displaying a passion for customer service and a commitment to exceeding customer expectations
  • Presenting excellent interpersonal and communication skills, for communicating effectively with both Customers and Co-Workers in challenging situations
  • Willingness to work flexible hours as and when required

Requirements:

The incumbent is required to meet at least the following requirements:

  • Matric
  • Relevant qualification advantageous
  • Minimum 5 years' experience in a customer service role
  • Highly proficient in MS Office
  • Join our growing team, a taste of something better awaits you_

Ability to commute/relocate:

  • Randburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

Education:

  • High School (matric) (preferred)

Experience:

  • Customer service: 3 years (preferred)

  • Customer Service Agent

    2 weeks ago

    Randburg, Gauteng, South Africa Afrizan People Intelligence Full time

    Are you a recent graduate and are looking to gain career enhancing experience with one of the biggest Multimedia Companies? Then this opportunity might be for you.We are currently recruiting for our client in the Multimedia space for a Customer Service - Call Centre Agent for a 6-month contract. Recently completed a tertiary qualification Fully vaccinated No...

  • Customer Service Agent

    2 weeks ago

    Randburg, Gauteng, South Africa iSON Xperiences Full time

    Job Title:Investor Line Agent                               ÂMelrose Arch/Randburg6 month Fixed term contract ; ÂÂJob Purpose:Job Objectives: Provide clients with information and resolution regarding investment enquiries. Communicate SLA, processes and business rules pertaining to products and...

  • Customer Service Agent

    2 weeks ago

    Randburg, Gauteng, South Africa Tracker South Africa Full time

    Listing reference: track_001130Listing status: OnlinePosition summary:Industry:IT & InternetJob category:Call Centre and TelesalesLocation:RandburgContract:PermanentRemuneration:Market RelatedEE position:NoIntroduction:Tracker requires the Services of the Customer Service Agents in the TRM Department based in Head Office.Job description:Primary...

  • Sassa - Customer Service Agents (Dl)

    2 weeks ago

    Randburg, Gauteng, South Africa iSON Xperiences Full time

    Customer Service Fixed Term Contract Position3 month Contracts based in RandburgTo Start ASAPMain Purpose of Position:The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to...

  • Sassa - Customer Service Agents (Dl)

    2 weeks ago

    Randburg, Gauteng, South Africa iSON Xperiences Full time

    Customer Service Fixed Term Contract Position2 months contract based in RandburgTo Start ASAPMain Purpose of Position:The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to...

  • Sassa - Customer Service Agents (Dl)

    2 weeks ago

    Randburg, Gauteng, South Africa iSON Xperiences Full time

    Customer Service Fixed Term Contract Position2-month Contract based in Randburg**To Start ASAPMain Purpose of Position:The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to...

  • Customer Engagement Agent

    2 weeks ago

    Randburg, Gauteng, South Africa Tracker South Africa Full time

    Listing reference: track_001216Listing status: OnlinePosition summary:Industry:IT & InternetJob category:Customer ServiceLocation:RandburgContract:Fixed Term ContractRemuneration:Market RelatedEE position:YesIntroduction:Tracker requires the services of a Customer Engagement Agent in the Customer Service department based at Tracker Head Office in...

  • Customer Engagement Agent

    2 weeks ago

    Randburg, Gauteng, South Africa Tracker South Africa Full time

    Listing reference: track_001178Listing status: OnlinePosition summary:Industry:Telecommunication ServicesJob category:IT and TelecommunicationsLocation:RandburgContract:Fixed Term ContractRemuneration:Market RelatedEE position:YesIntroduction:Tracker requires the services of a Customer Engagement Agent in the Customer Service department based at Tracker Head...

  • Roadcover : Contact Centre Agent

    2 weeks ago

    Randburg, Gauteng, South Africa iSON Xperiences Full time

    The Agent is responsible to effectively assist customers with general and specific queries, handling complaints by providing a consistent standard of service and compliance and to troubleshoot problems relating to our service offering.The Agent is required to provide accurate information to the customer by speaking to customers and listening to them to gain...

  • Customer Service

    2 weeks ago

    Randburg, Gauteng, South Africa Signa Group Full time

    MAIN JOB PURPOSEDUTIES Answer the switchboard and respond to electronic correspondence professionally. Handle enquiries and complaints and direct them to the right person in the right Signa entity. Take messages and/or transfer calls professionally. Engage with customers in a remarkable customer service manner/clientcentric manner. Give professional...

  • Sales Agent

    2 weeks ago

    Randburg, Gauteng, South Africa Icon AF Full time

    Job Description/SpecificationSales Agent/ ConsultantJob Title: Sales Agent/ ConsultantJOB SUMMARYThe Sales Agent at is responsible for initiating and managing relationships with customers, serving customers by selling products and meeting customer needs, converting leads to sales, and planning and organizing daily tasks.Responsibilities & DutiesThe...

  • Agent: Customer Experience

    2 weeks ago

    Randburg, Gauteng, South Africa Tracker South Africa Full time

    Listing reference: track_001056Listing status: OnlinePosition summary:Industry:IT & InternetJob category:Customer ServiceLocation:RandburgContract:PermanentRemuneration:Market RelatedEE position:YesIntroduction:Job description: Accurate capturing of data and updating of customer information electronically/telephonically. Ensure that Customer Service...

  • Customer Service Ambassador

    2 weeks ago

    Randburg, Gauteng, South Africa Kayur Investments Full time

    We are looking for an enthusiastic Customer Service Ambassador to be the face of our company and promote our products and services in our Randburg store.Responsibilities Post about our products/services online (e.g. social media and forums) Create, share and respond to online reviews Network and build trusting relationships with potential customers...

  • Inbound Resolutions Agent

    2 weeks ago

    Randburg, Gauteng, South Africa Shapiro Shaik Defries & Associates Full time

    INBOUND RESOLUTIONS AGENTRandburg, JohannesburgSalary: Basic + Uncapped CommissionJOB PURPOSE:To resolve customer and client queries, ensuring high collection level at all times within the set parameters of the Debt Collection Act, National Credit Act and Company operating procedures.QUALIFICATION & EXPERIENCE REQUIRED:Minimum Qualifications & Experience...

  • Call Centre Agent

    2 weeks ago

    Randburg, Gauteng, South Africa Icon AF Full time

    Job Description/SpecificationSales Agent/ Lead GenerationJob Title: Sales Agent/ Lead GenerationJOB SUMMARYThe Sales Agent is responsible for initiating and managing relationships with customers, serving customers by selling products and meeting customer needs, converting leads to sales, and planning and organizing daily tasks.Responsibilities & DutiesThe...

  • International Call Centre Agents

    2 weeks ago

    Randburg, Gauteng, South Africa MyCalling Full time

    Looking for a job to challenge your excellent customer service skills? Look no further.Calling all Customer Service Agents for an International Company which is a broadcasting and cable television giant.We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client...

  • Customer Interaction Agent X2

    2 weeks ago

    Randburg, Gauteng, South Africa Blue Label Telecoms Full time

    About CompanyAt Blue Label Distribution, our brand philosophy is that we can create and distribute anything that is able to be digitised. Our Blu-approved brand is the face of our service offering and is underpinned by a world-class technology platform for both online and offline commerce. With a point-of-sale network of approximately devices we provide a...

  • International Call Centre Agents

    2 weeks ago

    Randburg, Gauteng, South Africa Morchents SA Full time

    Our international client is looking for vibrant customer services agents to work in their online shopping campaign.Minimum Criteria Excellent articulation (Well spoken) Matric Excellent customer service skills Excellent communication skills 12 months + Call Centre Experience Flexible to work shifts Have a clear criminal record. Ability to work in a shifted...

  • Customer Service Consultants

    2 weeks ago

    Randburg, Gauteng, South Africa Top Notch Auto Solutions (PTY) LTD. Full time

    Are you ready to embark on an exciting journey in the dynamic world of sales and marketing? A highly successful and reputable Sales and Marketing Company, nestled in the heart of Johannesburg in Randburg, is seeking individuals to join us as Customer Service ConsultantsWe're on the lookout for driven, resilient, and dedicated individuals with a "can do"...

  • Customer Service Administrator

    2 weeks ago

    Randburg, Gauteng, South Africa M&M Staffing Solutions Full time

    PURPOSESupport the customer service department of client and/or clients by, amongst others, receiving, managing, and distributing queries to the correct recipient.KEY RESPONSIBILITIES Receiving, managing, and distributing the correspondence and communications received from clients. All administrative and data capturing tasks relating to the above....