Customer Service Ambassador

2 weeks ago


Randburg, South Africa Kayur Investments Full time

We are looking for an enthusiastic Customer Service Ambassador to be the face of our company and promote our products and services in our Randburg store.

**Responsibilities**
- Post about our products/services online (e.g. social media and forums)
- Create, share and respond to online reviews
- Network and build trusting relationships with potential customers
- Thoroughly understand our products and services to inform potential customers
- Use word-of-mouth marketing techniques, like referring our company to friends
- Assist in organizing marketing events
- Track customers’ preferences and suggest advertising and positioning ideas
- Provide feedback to the Marketing and Product departments regarding customers’ requests
- Able to effectively handle complaints and conflict to reach the most positive resolution.
- Listen to customers’ concerns, issues and questions
- Resolve customers’ concerns and answer customers’ questions to your best ability
- Maintain a positive attitude and calmly respond to customers’ complaints
- Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise
- Recommend possible products to meet the customers’ needs
- Refer issues and questions to managers if necessary
- Prepare product and customer reports by gathering data collected during customer interactions

**Requirements and skills**
- Proven work experience as a Brand Ambassador, Promoter or similar role
- Strong social media presence on multiple platforms
- Excellent communication skills
- Professional attitude
- An outgoing, friendly personality, and a desire to meet new people
- Experience in retail sales is a plus
- Marketing or relevant degree
- Grade 12 matric

**Experience**:

- Customer service: 1 year (preferred)


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