Key Account Manager

1 month ago

Cape Town, South Africa Signa Group Full time
JOB PURPOSE

  • The Manager: Key Account serves as the interface between the Client, sales channels / agents and the academy.
  • Responsible for developing and maintaining long lasting trust relationships with a portfolio of key clients
  • Identify client needs and extend and align our solutions to achieve mutual satisfaction
  • Drive sales through the identification of new clients and retention of existing clients to ensure continued revenue growth
  • Ensure alignment of day-to-day sales and client relationship effort driving collaborative relationships with all stakeholders
QUALIFICATIONS & EXPERIENCE

  • Minimum of NQF 6 qualification in Sales & Marketing or Business Management
  • Certificate in Project Management will be advantageous
  • Sound understanding of the Learning and development landscape
  • Completed or studying towards "Finance for Non-Financial Managers" will be an added advantage
  • Minimum of 3 years experience in key account management
  • Experience of successful liaisons with both customers and internal stakeholders
  • Sound experience in managing projects
  • Experience in working with relevant client information systems including MS Office (Excel/ Word etc)
  • Valid code 8 drivers license and own transport
  • Demonstrated innovation and improved operational effectiveness
  • Track record in active Sales - sound experience is essential
  • Proven customer service track-record
  • Experience in dealing with farm/rural clients/stakeholders; and have a firm understanding of associated environmental factors and operational requirements

DUITES & RESPONSIBILITIES

Client Liaison and Client Management

  • Secure, develop and maintain client relationships with key stakeholders on assigned accounts.
  • Actively consult with a high degree of expertise and knowledge, raising the level and quality of contact
  • Stay visible within the assigned accounts by ongoing scheduled visits and /or meetings.
  • Represent the clients interests within the company to ensure that service adjustments are made where necessary.
  • Manage adherence to deadlines on Client Submission.
  • Facilitate signing of all relevant agreements by the client
  • Learner stipend payroll submission To be submitted before payroll cut-off of the client
  • Outstanding client invoices Within 24 hours of receiving from Finance
  • Learner stipend queries Within 24 hours of receiving from the Campus
  • Ensure that a close relationship is built with an understanding of the clients business environment achieved via existing experience, industry exposure and research.
  • Ensure key decision makers and stakeholders are kept abreast of the services on offer from Signa Academy and the continuous changes in legislation.
  • Engage with client and internal stakeholders termination / replacement
  • Solve conflict and manage client expectations

Individual Client Reporting on Portfolio

  • Provide learner reports and analysis as required by the client as per agreed deadline and timeframes
  • Ensure reports and internal insights are provided for clients and business decisions

Build and maintain stakeholder relationships

  • Liaise with a complex network of stakeholders to ensure business growth and business unit sustainability.
  • Build strategic inter-departmental relationships to help achieve business goals.
  • Promote effective peer, and stakeholder relationships.
  • Manage and ensure effective communication with all stakeholders and sustain client relationships
  • Collaborate with internal stakeholders to ensure registration with the relevant bodies

Reporting and Co-ordination

  • Submission of relevant reports as agreed with Manager: National Key Account

Business Growth

  • Focus on growing and developing existing clients, together with generating new business.
  • Act as the key interface between the customer and all relevant divisions.
  • Develop and achieve sales through direct sales channels
  • Be actively involved in season planning with focus on increased sales.
  • Monitor and report on sales activities
  • Analyse sales pipeline and lead data to ensure delivery of meaningful reports
  • Correct allocation of learners based on clear understanding of finance and budgeting at campus level

COMPETENCIES & SKILLS

  • Excellent organizational and effective communication skills
  • Highly computer literate with specific reference to MS Excel, Word and PowerPoint computer skills
  • Be customer service orientated with a passion for service excellence
  • Proven assertiveness and problem-solving skills
  • Highly self-motivated and able to work extended hours as necessary
  • Excellent peoples skills with greater than average listening skills
  • Sound understanding and interest Education, of learning and development landscape
  • Excellent stakeholder relationship management and interpersonal skill
  • Fluent in written and spoken English
  • High level presentation and negotiation skills
  • Sales skills will be essential
  • Ability to work under pressure
  • Great attention to detail
  • Personal management with high level of Emotional Intelligence
  • Resilience within a complex, challenging environment
  • A commitment to the transformational goals of the Company
  • Be Innovative and committed to ongoing process improvement
  • Possess cultural awareness and sensitivity
  • Should be able to function independently as well as contribute to Team successes
  • Mature approach to business, customers, problem resolution, conflict management
  • Committed to personal professional development
  • Ability to manage multiple projects and adherence to deadlines
  • Excellent Report Writing Skills
  • Knowledge of tender processes and professional documentation standards
  • High level of attention to detail
  • Sound understanding of Strategic Management
  • Very disciplined and organized individual

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