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Customer Support Consultant

4 months ago

Centurion, South Africa IT Ridge Technologies Full time

Responsibilities:

  • Provide technical support to customers and handle support queries related to the company’s products and solutions, particularly within the property industry.
  • Provide beginning to end resolution to all reported issues.
  • Maintain a positive outlook on life, work, and interactions with others.
  • Pay attention to detail and exhibit a passion for problem-solving.
  • Accurately estimate work required, prioritize tasks, and deliver to deadlines.
  • Demonstrate enthusiasm for learning and adapting to new challenges.
  • Think creatively and offer innovative solutions outside conventional approaches.
  • Collaborate effectively within a team environment as well as work independently.

 

Requirements:

  • More than 2 years’ call centre and/or customer management experience (Solution training will be provided)
  • Any IT or Communication qualification