Recoveries Claims Consultant

7 months ago


Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time

**Gauteng**, Centurion**

**Monthly (Momentum Umbrella Fund: Death Benefit, Funeral Cover Benefit, Lump Sum Disability Benefit, Critical, Market related)**

We are looking for a dynamic Third-Party Recovery Claims Consultant to joint our Recoveries team. The main purpose of the position is to take full responsibility over third party recovery claims while ensuring that efficient service levels are met.
- Handling recovery claims from allocation, right up until finalization
- New allocation claims to be actioned within 24 hours of receipt from the legal administrator
- Ensuring we have mandate to deal with the insurer/client recovery claims
- Ensure that all supporting documents are uploaded to and named correctly on the 3rd party system and details are captured correctly and updated
- Appoint a Tracer if third party details incomplete or when needed
- Contact Third Parties to confirm if they are insured or uninsured
- Sending LOD's
- After sending LOD, diarize to follow up after 14 days
- Follow up with Third Party after 14 days
- Regularly follow up with Third Parties until payments are received
- Stats to be updated on Recovery Sheet
- Monthly target to be achieved constantly
- Communicate with clients, the responsible party, their insurers, attorneys and various other parties involved in the process, by telephone and/or by written communication
- Ensure effective and timely claims management and settlement (in line with the SLA agreement)
- Assist with administrative functions and undertake special projects as and when requested
- Handling of Compliments and Complaints according to the Compliments and Complaints Business Processes

For more information please contact:
**Cathren Kgatla


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