Customer Experience Ambassador: Medical

2 months ago


Centurion, South Africa Customer Loyalty Consultants Full time
Company Overview:
CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success.

CLC is currently hiring a Customer Experience Ambassador: Medical.

Job Overview:
To assist the Customer Experience Centre (CEC) with the vital role of performing customer service-related duties including the effective handling of inbound and outbound calls, logging cases on the CCA, performing follow-ups, and maintaining excellent communication with all relevant, involved parties, and ensuring that requests for assistance are attended to assist and contribute to the effective operation of a customer service orientated centre.
Qualifications and Experience:
  • Grade 12 certificate or equivalent Level 4 qualification issued by SAQA
  • Clear Criminal and ITC Records
  • Computer Literacy – MS Office:  Word, Excel, Outlook, and PowerPoint
  • Minimum 3 years of experience in Medical Contact Centre (Intermediate and Basic Life Support)
  • Paramedics Assist and First Aid experience will be an added advantage
Skills and Attributes:
  • Fluent in Afrikaans 
  • Verbal reasoning
  • Punctual & well groomed
  • Patient
  • Ability to work under pressure.
  • Strong conflict resolution skills
  • Excellent oral, written, and interpersonal communication skills
  • Exceptional listening and analytical skills
  • Strong attention to detail
  • Strong knowledge of customer care processes and techniques
NB: Please note that only shortlisted candidates will be contacted. Should you not hear from the HR Department at CLC within two weeks, kindly consider your application unsuccessful.

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