Customer Experience Ambassador: Medical
5 days ago
At Customer Loyalty Consultants, we are seeking a highly skilled and experienced Customer Experience Ambassador: Medical to join our team. As a key member of our Customer Experience Centre, you will play a vital role in delivering exceptional customer service and ensuring that our clients receive the highest level of support.
Job OverviewThe Customer Experience Ambassador: Medical will be responsible for handling customer inquiries, resolving issues, and providing support to our clients. This role requires excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment.
Key Responsibilities- Handle customer inquiries and resolve issues in a timely and professional manner
- Provide support to clients through various communication channels, including phone, email, and chat
- Collaborate with internal teams to resolve complex customer issues
- Develop and maintain a deep understanding of our products and services to provide accurate and helpful information to customers
- Continuously improve customer experience by identifying areas for improvement and implementing changes
- Grade 12 certificate or equivalent Level 4 qualification issued by SAQA
- Clear Criminal and ITC Records
- Computer Literacy – MS Office: Word, Excel, Outlook, and PowerPoint
- Minimum 3 years of experience in Medical Contact Centre (Intermediate and Basic Life Support)
- Paramedics Assist and First Aid experience will be an added advantage
- Fluent in Afrikaans
- Verbal reasoning
- Punctual & well groomed
- Patient
- Ability to work under pressure
- Strong conflict resolution skills
- Excellent oral, written, and interpersonal communication skills
- Exceptional listening and analytical skills
- Strong attention to detail
- Strong knowledge of customer care processes and techniques
Please note that only shortlisted candidates will be contacted. Should you not hear from the HR Department at Customer Loyalty Consultants within two weeks, kindly consider your application unsuccessful.
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Customer Experience Ambassador: Medical
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Centurion, Gauteng, South Africa Customer Loyalty Consultants Full time{"Job Overview": "At Customer Loyalty Consultants, we are seeking a highly skilled and dedicated Customer Experience Ambassador: Medical to join our team. As a key member of our Customer Experience Centre, you will play a vital role in delivering exceptional customer service and ensuring that our clients receive the highest level of...
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