Vaps Claims Consultant
3 days ago
**Gauteng**, Centurion**
**R12'000.00 - R15'000.00 (Negotiable)**
We are recruiting for a dynamic VAPS Claims Consultant to join our Claims Team.
The main job purpose is the effective handling and settlement of VAPS claims while ensuring efficient service levels to internal and external clients. These duties include accurate reserving of claims, reviewing insurance policies to determine cover, contacting insured clients to obtain all required information, providing customer service.
**Key Areas of Responsibility**:
Including but not limited to:
- Handling VAPS claims from registration, right up until settlement
- Ensuring confirmation of cover has been completed correctly
- Communicate with clients, the responsible party, their insurers, solicitors, and various other parties involved in the claims process, by telephone and/or by written communication
- Ensure effective and timely claims management and settlement (in line with the SLA agreement)
- Adequate reserving of claims
- Assist with administrative functions and undertake special projects as and when requested
- To maintain the claims filing system effectively and efficiently - ensure all documents are renamed correctly
- Advise clients on general queries and claims issues
- Requesting payments correctly within mandate
- Handling of Compliments and Complaints according to the Compliments and Complaints Business Processes
- Ad hoc duties assigned by management from time-to-time
- Meeting Treating Customers Fairly and Protection of Personal Information requirements, as well as all other applicable regulatory and lawful requirements
For more information please contact:
**Cathren Kgatla
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