Customer Experience Ambassador: Medical
6 hours ago
We are seeking a skilled Medical Customer Experience Ambassador to join our team at Customer Loyalty Consultants. As a key member of our Customer Experience Centre, you will play a vital role in delivering exceptional customer service and support to our clients.
Key Responsibilities:
- Provide timely and effective support to customers through inbound and outbound calls, ensuring their queries are resolved efficiently and professionally.
- Log cases on our CCA system, perform follow-ups, and maintain excellent communication with all relevant parties.
- Contribute to the effective operation of our customer service-oriented centre by attending to requests for assistance and providing solutions.
Requirements:
- Grade 12 certificate or equivalent Level 4 qualification issued by SAQA.
- Clear Criminal and ITC Records.
- Computer Literacy: MS Office (Word, Excel, Outlook, and PowerPoint).
- Minimum 3 years of experience in Medical Contact Centre (Intermediate and Basic Life Support).
- Paramedics Assist and First Aid experience will be an added advantage.
Skills and Attributes:
- Bilingual (Fluent in Afrikaans and English).
- Verbal reasoning.
- Punctual & well-groomed.
- Patient.
- Ability to work under pressure.
- Strong conflict resolution skills.
- Excellent oral, written, and interpersonal communication skills.
- Exceptional listening and analytical skills.
- Strong attention to detail.
- Strong knowledge of customer care processes and techniques.
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please note that only shortlisted candidates will be contacted. Should you not hear from our HR Department within two weeks, kindly consider your application unsuccessful.
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