Digital Support Agent

2 weeks ago


Randburg, Gauteng, South Africa KBC Health and Safety Full time

Inherent requirements:

  • Matric (essential)
  • Proven experience in providing technical support in an ITfocused environment.
  • Demonstrated knowledge of software troubleshooting methodologies.
  • Proficiency in using Help Desk software and remote support tools.
  • Excellent verbal and written communication skills
  • Strong problemsolving and analytical skills to identify and resolve technical issues efficiently.
  • Strong time management skills

Duties and responsibilities:

  • Troubleshoot technical issues reported by customers and work towards a timely resolution, escalating complex issues to the appropriate personnel when necessary.
  • Research, diagnose, document, and resolve technical issues related to software problems.
  • Guide clients through stepbystep solutions clearly and concisely, ensuring their understanding and satisfaction.
  • Follow up with customers to ensure their technical issues have been resolved and their satisfaction is met.
  • Collaborate with the product development team to communicate customer feedback, identify recurring issues, and contribute to ongoing product improvements.
  • Participate in ongoing training sessions to continuously improve technical knowledge and customer service skills.
  • Adhere to all company policies and procedures, including data security and privacy guidelines, while handling customer information.

Character Traits:

  • Ability to work independently as well as collaboratively within a team environment.
  • Ability to maintain confidentiality and handle sensitive customer information with integrity.
  • Ability to work in a fastpaced and highpressure environment, multitasking effectively.
  • Flexible and adaptable to rapidly changing work environments and technologies.
  • Ability to prioritize tasks and meet deadlines.
  • Ability to communicate technical information to nontechnical users clearly and concisely.

Interviewing process: 1 to 2 panel interviews

Reporting to:
IT Manager

- _
Please note that appointments will be made in line with the Company's EE targets. _

Application Deadline: 2024/04/22
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