IT Technican

2 weeks ago

Randburg, Gauteng, South Africa iPersonnel Talent Acquisition Service Full time

IT Junior Technicians to diagnose, repair and maintain hardware and software components to ensure the smooth running of computer systems.

IT Technician responsibilities include installing and configuring computer hardware and being the primary point of contact for IT support within a company.


Junior IT Desktop Technician Duties:

  • Build and install PCs, telephone systems, wired/wireless networks and peripheral devices (such as
printers, scanners, mobile/smart phones) related to desktop infrastructure, by department

standards.

  • Make sure that the internet and phone is available/working at all times.
  • Providing support to users and being the first point of contact for error reporting.
  • Identify, log and resolve technical problems with
  • Attending or responding to tickets on the ticketing system (Freshservice).
  • Provides advice and guidance to colleagues regarding incidents.
  • Installing and configuring hardware and software components to ensure usability.
  • Troubleshooting hardware and software issues.
  • Upgrading/updating systems or computers to enable compatible software on all computers.
  • Installing and upgrading/updating OS software to ensure security at the user level.
  • Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
  • Ensure that work is carried out within agreed service levels and by department guidelines.
Monthly Deliverables

  • Weekly & Monthly Report
  • Daily, weekly, and monthly Checklist
  • Fresh-Service Weekly & Monthly Report
  • Offboarding and Onboarding Report
  • Incident Reports
  • Franchise Cost
Service Level Agreement (SLA): Freshservice Ticketing System

  • Urgent
  • These are critical issues e.g.; service is unavailable or unusable with no
workaround.

  • High
  • These are highimpact products that don't work as expected with no feasible
workaround.

  • Medium
  • These are medium impact; the product is not working as expected but the
workaround is easily available.

  • Low
  • These are lowimpact issues, the product doesn't work as desired, but functions (a
workaround is unnecessary.)

Application Question(s):

  • Are you able to build and install PCs, telephone systems, wired/wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, by department
standards.

  • Do you have experience using Freshservice Ticketing System?
  • Are you able to do reporting:
  • Weekly & Monthly Report
  • Daily, weekly, and monthly Checklist
  • Fresh-Service Weekly & Monthly Report
  • Offboarding and Onboarding Report
  • Incident Reports
  • What is your current salary?
  • Do you have a degree or diploma in IT? This is must requirement