Administrator: Verifications

2 weeks ago


Pretoria, Gauteng, South Africa South African Qualifications Authority (SAQA) Full time

An NQF Level 6 qualification on the 10 Level NQF in Administration, Education, Human or Social Sciences will be an added advantage.


  • A minimum of three years of experience in administration or education is required.
  • At least two years of experience is required in working with large relational databases together with data capturing or information management.
  • More than four years of experience in administration or education or two years of experience in verification of national qualifications will be an added advantage.
  • The incumbent must have a good knowledge of verification processes regarding national qualifications standards and procedures.
  • Computer Literacy, time management, problemsolving, attention to detail and good written and verbal communication should be the strengths of those aspiring for this appointment.

Duties :

  • Plan, organise and document activities to ensure the necessary focus, achievement of delivery targets and availability of performance data.
  • Draft relevant letters, ensuring accuracy and completeness in terms of client needs.
  • Undertake verification (online as well as contact based) of client qualification achievements.
  • Help to keep information sources / reference materials up to date, known and accessible.
  • Evaluate client needs and provide information and support to optimally address these while proactively managing expectations.
  • Maintain a proper register of the records of daily file tracking for reference and reporting purposes and identify issues that should be fed back to the team for continuous improvement.
  • Attend to client enquiries and complaints and redirect to the relevant role players to be addressed.
  • Render the required support to facilitate client's needs related to authentication services which includes client services.


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