Administrator: It

2 weeks ago


Pretoria, Gauteng, South Africa City Property Full time

The Administrator:

IT has the responsibility of effectively dealing with the day-to-day IT and related administrative operational issues providing general support to users on the available ICT systems and administrative-related processes.


Asset Management

  • Manage the IT store, including access, all stock and levels. Maintain the asset list on a weekly basis. Ensure the asset register is always up to date.
  • Managing all administrative duties from Business requirement to purchase of assets (Quote, Orders, Invoices)
  • Update and maintain IT budget actuals.

Technical Audit

  • Verification of system generated reporting against actuals for all IT systems.
  • Logical Access maintenance across all systems
  • Maintain and update security hygiene list.
  • Data Line, 3G and mobile phone utilization and hygiene checks and actions
  • Investigate backup report and escalate failures.

Helpdesk Administration

  • Assigning, managing and escalate helpdesk tickets.
  • Manage Root Cause Analysis system, by updating and ensuring all incidents are logged and updated on a daily basis
  • Change Management system updated, ensuring all systems changes are logged, updated, scheduled and completed in time. Chair the weekly CAB meeting.
  • Event Management tickets filtered assigned and reported on during the working day.
  • Telephone Management, number allocation and call log reporting.

Project Administration

  • Coordinate project tasks between users and IT.
  • Coordinate tasks between suppliers and IT
  • Custodian of document management systems and IT documents

First line Support

  • Password Changes
  • Account management in Active directory; Ensure account hygiene is maintained at all times, such as new account creation, termination, inactive accounts and modifications.
  • Biometric system administration, supplier interaction, and escalations.
  • Queuing System administration, supplier interaction, and escalations.
  • Content Display support administration, supplier interaction, and escalations.

Working conditions:

Mostly Office Based. Limited Travelling will be required. Occasional Standby and after hours work required.

Qualifications & Experience:

  • Grade 12
2. 2 Years' experience in a similar role

Skills & Knowledge Required:

  • Strong Administrative skills
  • MS Office
  • Understanding of IT systems and administration thereof
  • Financial administration

Personal Attributes**:

1.
Problem solving - find solutions when emotions are involved.
2.
Flexibility - adapting emotions, thoughts and behaviors.
3.
Stress tolerance - coping with stressful situation.
4.
Interpersonal relationships - building mutually satisfying relationships.
5.
Independence - be self-directed and free from emotional dependency.
6.
Assertiveness - communicating feelings and beliefs; being non-offensive.
7.
Social
confidence - be self-assured and at ease with people in all types of social situations.
8.


Persuasion - negotiating, selling, influencing and attempting to persuade people or trying to change the point of view of others.

9.
Multitasking - dealing with several activities at a time, enjoy being given new tasks before they have finished another.
10.
Teamwork - cooperation with others, good-natured attitude and encouraging people.
11.
Persistence - sticking with tasks, not giving up, dislike leaving things unfinished.
12.
Rule
following - adhere to rules and strictly follow work regulations.
13.
Attention to detail - focus on details, strive for perfection and be well organized.
14.
Planning - enjoy making detailed plans and long-terms plans.
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