Camp Manager
1 week ago
You will be responsible for the daily operations of the lodge, delivering 5 star luxury safari experiences to guests and management of staff.
Minimum qualification requirements:
- 5 year experience in 5 star lodge experience
- Spoken and written English
- Excellent knowledge on food and beverage
- Great People skills (with basic HR knowledge)
- Excellent Computer skills (Windows Office especially EXCEL)
- Valid Code 8 Driver's license
Key Responsibilities include:
- Keep an updated daysheet with you and know what is happening, when, and who is involved
- Extend a warm welcome and goodbye to all guests checking in at your lodge and anybody coming to see the lodge e.g. agents meet them in the car park upon arrival and when they return from game drive; say goodbye to them in the car park as well.
- Honeymooners/Anniversaries/Birthdays ensure you follow the guest delight menu and make their celebration unforgettable.
- Check meal venues, setups, ensuring bar is stocked, ambience created, etc.
- Be present during meal times and afternoon tea. Create the opportunity for guests to praise you for great effort as well as to give you constructive feedback.
- Manage your camp costs as you would your own money
- Ensure team spirit is kept high engage with them and make time to listen to them
- Do on the job training, so that the camp will run efficiently while you are away
- Monitor weekly lodge costs per guest (inclusive drinks, guest amenities, etc as well as cost of breakages)
- Monitor weekly lodge revenue (sales per guest for safari shop & bar)
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