Camp Manager

4 weeks ago

Grahamstown, South Africa HotelJobs.co.za Full time

**Job Title**: Camp Manager

**Reports to**: General Manager

**Outline of job role and purpose**: Delivering an unforgettable experience for guests that will exceed all their expectations.

**Key responsibilities and accountabilities**:

- Warm welcome and check in of all guests
- Guest management - coordinate daily activities and transfers for guests of all ages
- Guest experiences - ensure guest expectations are exceeded by following Kwandwe Guest Experience guidelines; ensure all special needs and requests have been met
- Hosting of all meals/guest events
- Complete daily/weekly/monthly Admin duties including month end duties
- Manage stock (operational and bar) through regular stock takes and maintaining stock controls
- Weekly Financial and operational business reports to General Manager
- Attend Weekly HOD Meeting
- Management of staff - recruitment, induction, rosters, attendance, performance management, discipline, on the job training, team spirit, reward & recognition
- Actively support Kwandwe’s Conservation and community initiatives and programs
- Health & Safety - ensure lodge operates in safe manner at all times, ensuring the safety of guests and staff.
- Management of lodge maintenance - reporting all issues and follow up
- Personality
- An outgoing, warm and friendly personality that is well presented
- Positive attitude, Self-motivated, Confident and comfortable around people from all walks of life
- Excellent communication and interpersonal skills (listening skills, verbal communication etc)
- Good sense of humour
- Specific Job Skills
- Excellent guest relations abilities (including Effective influencing and negotiation skills)
- Excellent guest/staff/lodge management skills
- Excellent knowledge of Food & Beverage, Housekeeping and Front Office
- Ability to work under pressure and to tight deadlines
- Physical fitness to ensure you are able to work extended hours
- Attention to detail
- High energy levels & drive to get things done
- Planning & organizing - plan activities and carry them through effectively
- Initiative to look for ways of improving
- An appreciation of other cultures. Ability to speak and/or understand another language would be an advantage
- Excellent people skills, especially motivating staff
- Computer Skills
- Good standard of IT and numeracy
- Computer literate with excellent skills in Excel
- Pastel and Semper or similar
- Literacy and Numeracy
- Fluent in English (speak, read and write)
- Excellent arithmetic skills (counting quantities, using percentages, understanding tables in reports and interpreting graphs)
- Commercial Skills
- Commercial awareness - understanding the company
- Understanding resources and suppliers
- Stay up-to-date on Industry and World Developments
- Evaluate and prioritize projects
- Management Ability
- Flexibility
- Strong time-management skills
- Demonstrable leadership and management qualities
- Analysing and problem-solving skills

**Qualifications and experience required**
- Matric or Grade 12 certificate
- Hospitality / Hotel / Lodge Management related qualification would be an advantage
- 4 years’ experience in 5 star game lodges in the position of a senior lodge manager or greater
- Valid Code 8 Driver’s license is essential
- Live in position at the lodge with a semi furnished flat
- Basic knowledge of maintenance, both electrical and water supply
- Extensive knowledge of cleaning and sharp eye for detail.

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