Front Office Assistant

2 weeks ago

Grahamstown, South Africa HotelJobs.co.za Full time

Luxury game lodge close to Makhanda (Grahamstown) is looking for an enthusiastic, energetic, well presented and motivated individual to fill the position of Front Office Assistant.
- Manage and ensure the smooth operation of all aspects of Front Office / Central Reception
- Perform duties of a receptionist.
- Manage and maintain a high quality of service and physical standards of Front Office, laundry, buildings, vehicles and equipment
- Ensure daily timesheets and monthly time books are maintained and updated consistently.
- Liaise directly with all Lodges to discuss the day’s events and any special requests.
- Create, maintain and enhance effective working relationships
- Liaise between lodges, staff & network /IT support. Report any faults, follow up on jobs done & issue feedback.
- Basic IT support

Safari Shop duties:

- Safari Shop stock control
- Ensuring the safari shops are stocked, neat and tidy at all times
- Accurate accounting and pricing of safari shop items
- Accurate stock take procedures including monthly reports
- Assisting Camp Managers when required with any guest delight events and/or requirements

**Requirements**:

- Minimum of 4 years’ experience in a relevant or related field.
- Valid driver’s license and have
- The ability to manage and communicate with staff and guests
- In depth knowledge of Excel and ResRequest or any other reservations system is essential

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