Camp Manager

4 weeks ago

Grahamstown, South Africa HotelJobs.co.za Full time

Kendrick Recruitment are now seeking a strong Camp Manager for a 5* Luxury establishment based just outside Grahamstown. You will be responsible for the daily operations of the lodge, delivering 5 star luxury safari experiences to guests and management of staff.

**Minimum qualification requirements**:

- 5 year experience in 5 star lodge experience
- Spoken and written English
- Excellent knowledge on food and beverage
- Great People skills (with basic HR knowledge)
- Excellent Computer skills (Windows Office - especially EXCEL)
- Valid Code 8 Driver’s license

**Key Responsibilities include**:

- Keep an updated daysheet with you and know what is happening, when, and who is involved
- Extend a warm welcome and goodbye to all guests checking in at your lodge and anybody coming to see the lodge e.g. agents - meet them in the car park upon arrival and when they return from game drive; say goodbye to them in the car park as well.
- Honeymooners/Anniversaries/Birthdays - ensure you follow the guest delight menu and make their celebration unforgettable.
- Check meal venues, setups, ensuring bar is stocked, ambience created, etc.
- Be present during meal times and afternoon tea. Create the opportunity for guests to praise you for great effort as well as to give you constructive feedback.
- Manage your camp costs as you would your own money
- Ensure team spirit is kept high - engage with them and make time to listen to them
- Do on the job training, so that the camp will run efficiently while you are away
- Monitor weekly lodge costs per guest (inclusive drinks, guest amenities, etc as well as cost of breakages)
- Monitor weekly lodge revenue (sales per guest for safari shop & bar)

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