Front Desk Assistant 5 Star Lodge

4 weeks ago


Grahamstown, South Africa Bright Placements Full time

My client is looking for an enthusiastic, energetic, well presented and motivated individual to fill the position of Front Office Assistant.

Applicants must be in possession of a valid driver’s license and have a minimum of 4 years’ experience in a relevant or related field.

The ability to manage and communicate with staff and guests, as well as an in depth knowledge of excel, ResRequest and a relevant reservations system like ResRequet or similar programs is essential.

The position entails the following duties and responsibilities:
Manage and ensure the smooth operation of all aspects of Front Office/Central Reception

Perform duties of a receptionist.

Manage and maintain a high quality of service and physical standards of Front Office, laundry, buildings, vehicles and equipment

Ensure daily timesheets and monthly time books are maintained and updated consistently.

Liaise directly with all Lodges to discuss the day’s events and any special requests.

Create, maintain and enhance effective working relationships

Liaise between lodges, staff & network /IT support. Report any faults, follow up on jobs done & issue feedback.

Basic IT support

Perform some duties with in the Safari shop

Safari Shop stock control

Ensuring the safari shops are stocked, neat and tidy at all times

Accurate accounting and pricing of safari shop items

Accurate stock take procedures including monthly reports

Assisting Camp Managers when required with any guest delight events and/or requirements


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