Assistant Weddings and Events Coordinator

2 weeks ago

Cape Town, Western Cape, South Africa HotelJobs Full time

JOB PURPOSE:


To liaise with all clients, ascertaining their requirements and coordinating as well as successfully executing weddings and events in a timely manner in accordance with the set standards of the hotel, with the intention of ensuring that the highest standard of performance and service is achieved by all relevant parties.


EMPLOYEE VALUE PROPOSITION:

MINIMUM EXPERIENCE AND QUALIFICATION REQUIRED:

  • Grade 1
  • Hotel, Food and Beverage or Events Diploma
  • 2 years Wedding / banqueting reservations and operations experience in a 4* or 5* Hotel.
  • Computer literate with working knowledge of Microsoft Office Outlook, Word and Excel and Sales and Catering
  • Sound business acumen/Ability to interpret budgets and Business Reports. PNLs and forecasts.
  • Highly presentable
  • Excellent command of the English language with solid verbal and written communication skills
  • Able to work flexible hours including weekends and public holidays

ADVANTAGEOUS EXPERIENCE AND QUALIFICATION DESIRED:

  • Previous Food and Beverage operational experience mandatory
  • Third European language
  • Knowledge of Opera
  • Knowledge of Micros
  • Fluency in Xhosa and/or Afrikaans

KEY PERFORMANCE OBJECTIVES:

- creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections
- working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you
- being aware of the emergency evacuation, security and fire procedures of the Hotel and to be constantly vigilant of the health, safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or Security Manager
- to actively seize opportunities to minimise our carbon footprint by reducing wastage as much as possible without compromising on guest service standards

  • To ensure that the highest standard of performance and service is achieved when selling, reserving, planning and executing weddings, events and additional services
  • To process all enquiries timeously and efficiently
  • To ensure harmonious relationships exist with other departments, suppliers and hotel management by maintaining clear and prompt communication between all parties; and ensuring that all correspondence with clients reflects the professionalism of the company standard and enhances the relationships with key suppliers
  • To maximize revenue generating opportunities
  • To liaise with clients, ascertaining their requirements and coordinating these needs to ensure the successful execution of their wedding function.
  • To be present on the day of event, coordinating all setups and preparations, overseeing all of the couple's and family's needs leading up to and on the wedding day as well as assisting the Banqueting Manager where needed.
  • To assume the duties of the Hotel Wedding Coordinator in his/her absence
  • To ensure that the highest standard of performance and service is achieved when selling, reserving, planning and executing wedding and events or additional services
  • Communicating with vendors to confirm logistics and review contracts
  • Completing a final checkup on the venues for the ceremony and reception
  • Meeting with the couple a few weeks before the wedding
  • Managing the Rehearsals
  • Creating a comprehensive timeline and floor plans
  • To ensure the accuracy of all reservation to ensure an exceptional guest experience
  • To liaise with clients, ascertaining their requirements and coordinating these needs to ensure the successful execution of their wedding function.
  • Prepare and present financial and operational reports as required by the business needs
  • Accurate account management;
  • To update and maintain the enquiry report and conversion statistical report
Own vehicle is a must.

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