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Client Success Expert

3 months ago

Johannesburg, Gauteng, South Africa Infotelligent Full time

_Company Description_
At Infotelligent, we help companies scale their growth.

We are a B2B data start-up building best-in-class buyer intelligence platform rooted in machine learning and backed by serious human genius.

We believe the current B2B data landscape lacks innovation, and we are poised to change that.

Funded by some of the fastest-growing B2B companies in the U.S., we have ambitious goals.

We value ingenuity, creativity, and out-of-the-box thinking, and we expect to walk the path to our goals with like-minded individuals.

As such, if you are an independent self-starter who takes initiative, we want to meet you.

_Job Description_

  • Establish a trusted, strategic advisor relationship with assigned customers and drive continued value, customer satisfaction, encouraging retention and growth
  • Be an advocate for client feature requests and work crossfunctionally with our Product team to help move projects forward
  • Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
  • Work closely with the Sales team as they close new business and hand over new customers and trials for onboarding
  • Onboard new clients, proactively reach out to existing clients to improve user engagement, conduct quarterly/annual business reviews, and have renewal/termination conversations with clients
  • Assist existing clients with their questions and needs and coordinate this process with other involved teams
  • Build Knowledge Base to help customers drive value from Infotelligent products
  • Track and report on key metrics for Customer Adoption and Success

_Qualifications_
We are committed to being great, and we are looking for someone who:

  • Possesses strong communication, interpersonal, and organizational skills
  • Is customercentric and has empathy towards customers and their needs
  • Can think creatively and is not afraid to challenge the status quo
  • Is independent and has a problem solving plus getitdone attitude
  • Previous experience in customer service positions (2+ years)

Application Question(s):

  • Are you ready to work US hours (UTC−05:00)?