Client Success Manager

2 months ago


Johannesburg, Gauteng, South Africa TalentCru Full time
About the Role

TalentCru is seeking a highly skilled and experienced Client Success Manager to join our team. As a Client Success Manager, you will be responsible for driving and being fully accountable for efficient and profitable operational service delivery in line with client Service Level Agreements and Pricing Schedules.

Key Responsibilities
  • Operational Management
    • Overall accountability for effective and efficient admin and payroll management;
    • Ensure that Client Success teams adhere to payroll procedures and deadlines;
    • Checking, verification and approval of pre-extract reports from Payroll;
  • Client Relationship Management
    • Establish and maintain relationships with key client management contacts;
    • Attend client meetings and conduct regular client visits;
    • Develop awareness of client future business needs, identify potential opportunities and communicate;
  • Financial Management
    • Responsible for ensuring on-time and accurate invoice delivery to clients;
    • Continuously liaise with credit control, client and service delivery teams to ensure that invoices are paid timeously and queries are resolved;
    • Analyse weekly stats per responsible client;
  • People Management
    • Coach and mentor assignees;
    • Manage teams and disciplinary issues;
    • Manage disciplinary enquiries, CCMA cases, LR activities etc;
    • Escalate potential labour risks;
    • Establishing a positive work environment that results in a committed, motivated, productive operations team and optimal retention of people;
    • Drive transformation within team;
    • Ensure the required branch performance management, talent development, and succession plan processes are in place, and supported;
    • Ensure team members are appropriately trained and developed;
    • Responsible for arranging, controlling and overseeing the training of assignees.

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