Client Success Manager
2 months ago
Position Overview
As a vital member of our team, you will cultivate trust-based relationships with a designated portfolio of clients, gaining a comprehensive understanding of their essential needs and expectations. Your role will focus on enhancing existing customer relationships by consistently proposing tailored solutions that align with their objectives.
Key Responsibilities
- Establish and maintain effective, long-term relationships with senior-level decision-makers and influencers within assigned customer accounts, including major strategic clients across various industries.
- Identify, develop, and successfully close renewal opportunities alongside new sales prospects through upselling and cross-selling initiatives.
- Generate demand for our products and services by elevating their visibility among customers.
- Meet revenue goals by increasing account spend through renewals, upsells, and cross-selling strategies.
- Conduct regular strategy and status meetings with senior management of clients to comprehend their needs and connect them with our product/service value propositions.
- Function as a generalist within the Account/Relationship Management domain, potentially integrating with other disciplines.
- Engage directly with clients to negotiate terms related to products and services.
- Continuously enhance your understanding of the business landscape, financials, products/services, market dynamics, and client requirements.
Qualifications
- Experience in government sales.
- Background in software sales.
- Familiarity with the industry is advantageous.
- A minimum of 3 years in a similar capacity.
- High school diploma (essential).
- Sales or Marketing qualification (preferred).
Work Flexibility
We value a healthy work/life balance and offer various flexible and remote working options to our employees.
Our Commitment
LexisNexis Legal & Professional is dedicated to being an equal-opportunity employer. We uphold equal opportunity employment practices regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Together, we are fostering a diverse and inclusive workplace.
Employee Benefits
We believe in promoting a healthy work/life balance, recognizing that your well-being and happiness are crucial for a successful career. Our benefits include:
- Comprehensive health plan options.
- Disability insurance.
- Dependent care and commuter spending accounts.
- Life and accident insurance.
- Retirement benefits, including salary investment plans and employer stock purchase plans.
- Modern family benefits, such as adoption and surrogacy support.
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