Client Success Manager
2 months ago
We are seeking a highly skilled and experienced Client Success Manager to join our team at TalentCru. As a key member of our operations team, you will be responsible for driving and ensuring efficient and profitable operational service delivery in line with client Service Level Agreements and Pricing Schedules.
Key Responsibilities- Overall accountability for effective and efficient admin and payroll management;
- Ensure that Client Success teams adhere to payroll procedures and deadlines;
- Checking, verification and approval of pre-extract reports from Payroll;
- Ensure correct job requisition is received from the Client;
- Ensure all orders are authorized and a comprehensive job requisition is sent to the Resource Centre;
- Establish a relationship with the Resource Centre;
- Provide feedback to Resource Centre on candidates supplied;
- Ensure the completion of all assessments, checks and verification of information according to the Standard Operating Procedures;
- Ensure that Assignees are briefed regarding transport arrangements, address, times etc;
- Arrange and control recruitment of assignees as back-up and or replacement staff when required according to contract requirements;
- Responsible for reporting on daily fill rate to the client and Operations Executive;
- Forecast and plan for peak and seasonal labour requirements;
- Induction of employees;
- Ensure that protective equipment and related documentation is issued;
- Coordinate transportation for assignees and obtain approval from the client;
- Ensure that pay slips are distributed to assignees;
- Ensuring the integrity of data on the payroll system;
- Compile and deliver accurate reports as per client requirements;
- Ensure a complete record of all staff on site at all times;
- Ensure that shifts are fully staffed as per client requirements;
- Monitor and manage assignee time keeping;
- Ensure compliance with all regulatory and legislative requirements, SOP's and corporate governance;
- Responsible for the implementation and maintenance of client Service Level Agreements;
- Establish and maintain relationships with key client management contacts;
- Attend client meetings and conduct regular client visits;
- Develop awareness of client future business needs, identify potential opportunities and communicate;
- Responsible for ensuring on-time and accurate invoice delivery to clients;
- Continuously liaise with credit control, client and service delivery teams to ensure that invoices are paid timeously and queries are resolved;
- Analyse weekly stats per responsible client;
- Coach and mentor assignees;
- Manage teams and disciplinary issues;
- Manage disciplinary enquiries, CCMA cases, LR activities etc;
- Escalate potential labour risks;
- Establishing a positive work environment that results in a committed, motivated, productive operations team and optimal retention of people;
- Drive transformation within team;
- Ensure the required branch performance management, talent development, and succession plan processes are in place, and supported;
- Ensure team members are appropriately trained and developed;
- Responsible for arranging, controlling and overseeing the training of assignees.
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