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Call Center Manager
3 months ago
Lexdan Select is assisting a Financial Wellness company with their search for a Call Center Manager, based in Cape Town.
Functions:
- Lead a team of Sales Agents and Team Leaders, providing guidance, support, and handson coaching
- Develop a proper workforce plan where resources are allocated effectively to skills pools
- Develop and implement sales strategies aligned with the company's goals, in order to drive revenue growth and market expansion
- Design and execute training programs to enhance the sales team's skills, product knowledge, and customer service abilities
- Generate reports on sales performance and evaluations of agent / team productivity; to present to senior management
Requirements:
- Bachelor's degree
- Minimum of 3 years experience in managing a sales team, preferably in a BPO environment
- Experience with sales and call center reporting, as well as financial analysis
- Highly motivational manager, who is energetic and passionate in guiding people
Job Type:
Permanent
Salary:
R600 000,00 - R720 000,00 per year