Insurance Senior Call Center Representative

2 months ago


Cape Town, Western Cape, South Africa WNS Global Services Full time

Job Summary

WNS Global Services is seeking a highly skilled and customer-focused Insurance Senior Call Center Representative to join our team. As a key member of our insurance customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.

Key Responsibilities

  • Respond to inbound customer calls and provide accurate and timely information to resolve customer inquiries and concerns.
  • Process customer transactions, including payments and policy changes.
  • Identify customer needs and provide solutions to meet those needs.
  • Work collaboratively with internal teams to resolve customer issues and improve customer satisfaction.
  • Meet or exceed performance metrics, including call handling time, first call resolution, and customer satisfaction.
  • Participate in ongoing training and development to improve product knowledge and customer service skills.

Requirements

  • Minimum of 1 year of experience in a call center environment, preferably in the insurance industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams.
  • High degree of patience and assertiveness, with the ability to handle difficult customer situations.
  • Ability to work in a fast-paced environment and meet performance metrics.
  • Basic computer skills and proficiency in software applications.

Working Conditions

This is a full-time position, working a rotational shift schedule, including afternoons and nights, Monday through Sunday. Candidates must have a reliable means of transportation and be able to work in a dynamic and fast-paced environment.



  • Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job Title: Insurance Senior Call Center RepresentativeJob Summary:We are seeking a highly skilled and experienced Insurance Senior Call Center Representative to join our team at WNS Global Services. As an Insurance Senior Call Center Representative, you will be responsible for handling inbound customer calls, providing accurate information, and resolving...


  • Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job Title: Insurance Senior Call Center AdvisorAt WNS Global Services, we are seeking a highly skilled and experienced Insurance Senior Call Center Advisor to join our team.Key Responsibilities:Respond to inbound customer telephone calls and initiate customer calls as needed.Provide customers with accurate and timely information to resolve their...


  • Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job Title: Insurance Senior Call Center AdvisorAt WNS Global Services, we are seeking a highly skilled and experienced Insurance Senior Call Center Advisor to join our team.Key Responsibilities:Respond to inbound customer telephone calls and initiate customer calls as needed.Provide customers with accurate and timely information.Take proactive steps to...


  • Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job Title: Insurance Senior Call Center AdvisorAt WNS Global Services, we are seeking a highly skilled and experienced Insurance Senior Call Center Advisor to join our team.Key Responsibilities:Respond to inbound customer telephone calls and initiate customer calls as needed.Provide customers with accurate and timely information.Take proactive steps to...


  • Cape Town, Western Cape, South Africa Call Centre Staffing Full time

    Job DescriptionJob Title: Sales ConsultantJob Summary: We are seeking a highly motivated and results-driven Sales Consultant to join our team at Call Centre Staffing. As a Sales Consultant, you will be responsible for understanding clients' insurance needs and financial goals, conducting thorough assessments of their current insurance coverage, and...


  • Cape Town, Western Cape, South Africa Kontak Recruitment Full time

    Insurance Sales Representative OpportunityWe are seeking a highly motivated and results-driven Insurance Sales Representative to join our team at Kontak Recruitment. As a Sales Consultant, you will play a pivotal role in engaging prospects, educating them on insurance offerings, and ultimately securing new business.Key Responsibilities:Initiate contact with...


  • Cape Town, Western Cape, South Africa Call Centre Staffing Full time

    Job Title: Sales ConsultantJob Summary:We are seeking a highly motivated and results-driven Sales Consultant to join our team at Call Centre Staffing. As a Sales Consultant, you will be responsible for understanding clients' insurance needs and financial goals, conducting thorough assessments of their current insurance coverage, and identifying gaps. You...


  • Cape Town, Western Cape, South Africa Call Centre Staffing Full time

    Key Responsibilities:We are seeking a highly driven and self-disciplined Sales Consultant to join our team at Call Centre Staffing. The ideal candidate will have a minimum of 2 years Call Centre sales experience and possess essential skills required for the role.The successful candidate will be responsible for understanding clients' insurance needs and...


  • Cape Town, Western Cape, South Africa Kontak Recruitment Full time

    Key ResponsibilitiesInitiate contact with prospective clients to introduce them to the insurance products offered by the company.Educate clients about various insurance policies, coverage options, and benefits to help them make informed decisions based on their needs.Listen attentively to clients' concerns and requirements, and tailor insurance solutions to...


  • Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job Title: Insurance Call Centre AgentWe are seeking a highly skilled and motivated Insurance Call Centre Agent to join our team at WNS Global Services.Job Summary:The Insurance Call Centre Agent will be responsible for providing exceptional customer service to our clients, handling incoming calls, and resolving customer inquiries in a timely and...


  • Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job Title: Insurance Call Centre AgentAt WNS Global Services, we are seeking a highly skilled and motivated Insurance Call Centre Agent to join our team.Job Summary:We are looking for a customer-focused individual who can provide exceptional service to our clients. The successful candidate will be responsible for handling incoming calls, responding to...


  • Cape Town, Western Cape, South Africa Call Centre Staffing Full time

    Job Title: Outbound Sales Consultant - Short Term InsuranceAt Call Centre Staffing, we are seeking a highly motivated and results-driven Outbound Sales Consultant to join our team. As an Outbound Sales Consultant, you will be responsible for selling short term insurance products to customers over the phone.Key Responsibilities:Selling short term insurance...


  • Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job Title: Insurance Call Centre AgentWe are seeking a highly skilled and motivated Insurance Call Centre Agent to join our team at WNS Global Services.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide exceptional customer service and maintain a positive attitude in a fast-paced...


  • Cape Town, Western Cape, South Africa JenRecruitment Full time

    Job Title: Insurance Sales RepresentativeWe're seeking a skilled Insurance Sales Representative to join our team at JenRecruitment. As a key member of our sales team, you will be responsible for delivering exceptional sales service, resulting in the generation of business from new and existing clients.Key Responsibilities:Develop and maintain strong...


  • Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job DescriptionAs an Insurance Call Centre Agent, you will be responsible for providing exceptional customer service to our clients. Your primary role will be to receive and respond to customer inquiries related to their insurance policies.Key Responsibilities:Respond to customer inquiries in a timely and professional mannerProvide accurate and helpful...


  • Cape Town, Western Cape, South Africa CallForce Full time

    Job OverviewAs a Lead Generation Agent with CallForce, you will be responsible for generating leads from an existing client base and cold calling for medical insurance and other campaigns. Your primary goal is to transfer warm leads to the USA team while exceeding transfer targets and maintaining high-quality standards.Key Responsibilities- Read from a...


  • Cape Town, Western Cape, South Africa mPower People Solutions Full time

    About the RoleWe are seeking a highly skilled and multilingual Customer Service Representative to join our team at mPower People Solutions. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients via inbound calls, ensuring that their needs are met and exceeded.Key Responsibilities:Respond to...


  • Cape Town, Western Cape, South Africa MCI, LC Full time

    Job Title: Contact Center SupervisorAt MCI, we are seeking a highly motivated and experienced Contact Center Supervisor to join our team. As a Contact Center Supervisor, you will be responsible for leading a team of collections agents and overseeing the daily operations of the collections team within the call center.Key Responsibilities:Provide leadership,...


  • Cape Town, Western Cape, South Africa JenRecruitment Full time

    Job Title: Insurance Sales RepresentativeWe're seeking a skilled Insurance Sales Representative to join our team at JenRecruitment. As a key member of our sales team, you will be responsible for delivering exceptional sales service, resulting in the generation of business from new and existing clients.Key Responsibilities:Deliver exceptional sales service to...


  • Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job DescriptionAs a key member of our Customer Service team at WNS Global Services, you will play a pivotal role in handling inbound calls from customers to resolve their inquiries efficiently and to a high standard. Your responsibilities will include sending reminders to customers on incomplete information in their policy and validating information as...