Training Specialist

2 months ago


Cape Town, Western Cape, South Africa Telebest Full time
Job Title: Trainer - BPO/Call Center

At Telebest, we are seeking a skilled Trainer to join our team. As a Trainer, you will play a crucial role in delivering high-quality training programs to our staff, ensuring they have the knowledge and skills to provide exceptional customer service.

Key Responsibilities:
  • Training Program Development: Design and deliver training programs that meet the needs of our teams, focusing on process, soft skills, and up-skilling.
  • Subject Matter Expertise: Serve as a subject matter expert, elevating the knowledge level of our staff to meet the expectations of leading global brands.
  • Training Evaluation: Measure the effectiveness of training programs and provide guidance and support to associates and supervisors for performance improvement.
  • Collaboration: Work closely with the Operations team to provide regular reports on training progress and identify opportunities for process or training improvements.
  • Content Updates: Review training content regularly to incorporate updates and changes.
  • Calibration: Participate in internal and external calibrations to maintain consistency in training delivery.
  • Refresher Training: Conduct refresher training based on Training Needs Identification (TNI).
  • Knowledge Checks: Manage knowledge checks for new hires and production staff.
Requirements:
  • Language Skills: Fluent in English with strong written and verbal communication skills.
  • Customer Service: Exceptional customer and client handling skills.
  • Training Experience: Minimum of 2-3 years of hands-on training delivery experience, preferably in a BPO environment.

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