Call Centre

2 weeks ago


Rosebank, Western Cape, South Africa Recruitment Dynamix Full time
NB:
MUST HAVE DISPATCH EXPERIENCE IN A CALL CENTRE

Company Overview:
Join the vibrant team at our Rosebank location. We take pride in delivering top-notch customer service, ensuring accurate and prompt order deliveries. We are in search of a dedicated Call Centre Representative to join our fast-paced environment.

Job Description:

As a Call Centre Representative specialized in Order Confirmation and Dispatch, you will play a vital role in ensuring timely and accurate order deliveries for our customers.

You will act as the vital link between the customers and our logistics team, ensuring a seamless order process from confirmation to dispatch.


Key Responsibilities:
  • Confirm customer orders through various communication channels.
  • Validate order details such as product quantities, shipping addresses, and payment information.
  • Collaborate with the logistics team to facilitate timely product dispatch.
  • Deliver exceptional customer service by handling inquiries and resolving order-related issues.
  • Maintain precise records of customer interactions and order confirmations.
  • Track order statuses and promptly communicate any delays or problems to customers.
  • Follow up with customers post-dispatch to ensure satisfaction and address any concerns.
  • Assist in optimizing order processing procedures to improve efficiency and customer satisfaction.

Requirements:
  • Demonstrated experience in a call centre setting.
  • Outstanding verbal and written communication skills.
  • Exceptional attention to detail and strong organizational abilities.
  • Capability to thrive in a fast-paced work environment.
  • Customer-centric approach with adeptness in handling complaints and challenging situations calmly and efficiently.
  • Flexibility to work varying shifts, including weekends, if necessary.


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