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Call Centre
2 weeks ago
MUST HAVE DISPATCH EXPERIENCE IN A CALL CENTRE
Company Overview:
Join the vibrant team at our Rosebank location. We take pride in delivering top-notch customer service, ensuring accurate and prompt order deliveries. We are in search of a dedicated Call Centre Representative to join our fast-paced environment.
Job Description:
As a Call Centre Representative specialized in Order Confirmation and Dispatch, you will play a vital role in ensuring timely and accurate order deliveries for our customers.
You will act as the vital link between the customers and our logistics team, ensuring a seamless order process from confirmation to dispatch.
Key Responsibilities:
- Confirm customer orders through various communication channels.
- Validate order details such as product quantities, shipping addresses, and payment information.
- Collaborate with the logistics team to facilitate timely product dispatch.
- Deliver exceptional customer service by handling inquiries and resolving order-related issues.
- Maintain precise records of customer interactions and order confirmations.
- Track order statuses and promptly communicate any delays or problems to customers.
- Follow up with customers post-dispatch to ensure satisfaction and address any concerns.
- Assist in optimizing order processing procedures to improve efficiency and customer satisfaction.
Requirements:
- Demonstrated experience in a call centre setting.
- Outstanding verbal and written communication skills.
- Exceptional attention to detail and strong organizational abilities.
- Capability to thrive in a fast-paced work environment.
- Customer-centric approach with adeptness in handling complaints and challenging situations calmly and efficiently.
- Flexibility to work varying shifts, including weekends, if necessary.
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