IT Customer Service Analyst

Cool Ideas, leading ISP in Rosebank Johannesburg requires a Customer Service Analyst to join our team**Job Functions: Logging of incoming tickets Handle first line troubleshooting Customer service calls (All departments) Provide technical support Escalations of queries Willing to perform shift work Provide follow up supportExperience and Knowledge required:...

Main Responsibilities: - First point of contact for customers end-users during the scheduled shift period - Provide 1st level IT support telephonically and/or via remote take over - Adhere to the KPIs and SLAs agreed with the customer - Ownership of all tickets throughout the ticket lifecycle - Directly reporting into the allocated TL for the account and...

Dutch and English-speaking Service Desk Analyst required in Johannesburg - Hybrid, to ensure effective and efficient Service Desk services, 1st level support are delivered to the customer. !+ Year experience as 1st level Service Desk support with A+, N+, MCSE, ITIL and SDI - Service Desk Analyst Certifications, fluent Dutch and English speaking and writing,...

Main Responsibilities: First point of contact for customers endusers during the scheduled shift period Provide 1st level IT support telephonically and/or via remote take over Adhere to the KPIs and SLAs agreed with the customer Ownership of all tickets throughout the ticket lifecycle Directly reporting into the allocated TL for the account and will be...

We are looking for a detail-oriented and proactive Fraud Risk Analyst to join our team. As a Fraud Risk Analyst, you will play a crucial role in ensuring the security of our customers' accounts and preventing fraudulent activities. Your primary responsibility will be to analyze alerts, investigate suspicious transactions, and take appropriate actions to...

We are looking for a detail-oriented and proactive Fraud Risk Analyst to join our team. As a Fraud Risk Analyst, you will play a crucial role in ensuring the security of our customers' accounts and preventing fraudulent activities. Your primary responsibility will be to analyze alerts, investigate suspicious transactions, and take appropriate actions to...

We are looking for a detail-oriented and proactive Fraud Risk Analyst to join our team. As a Fraud Risk Analyst, you will play a crucial role in ensuring the security of our customers' accounts and preventing fraudulent activities. Your primary responsibility will be to analyze alerts, investigate suspicious transactions, and take appropriate actions to...

SPARK Schools is a social impact disruptor and is leading change in the education space through its network of affordable private schools. The SPARK Schools network provides transformational education innovation through Africa's first blended learning model, which elevates student achievement and provides the tools teachers need to serve their students...

SPARK Schools is a social impact disruptor and is leading change in the education space through its network of affordable private schools. The SPARK Schools network provides transformational education innovation through Africa's first blended learning model, which elevates student achievement and provides the tools teachers need to serve their students...

SPARK Schools is a social impact disruptor and is leading change in the education space through its network of affordable private schools. The SPARK Schools network provides transformational education innovation through Africa's first blended learning model, which elevates student achievement and provides the tools teachers need to serve their students...

Company Description - Global Shared Services (GSS) is a critical asset for Anglo American and De Beers enabling the delivery of functional service work for Finance & People Services to all Business Unit and Group Functions. The vision for Global Shared Services (GSS) is to be an exceptional Shared Services organisation, with inspired people, delivering...

The key purpose of the role is the delivery of our ServiceNow portfolio. We are looking for a confident and experienced individual who is up-to-date on the latest ServiceNow technology and in particular IT Workflow capabilities. You will be expected to be engaging with our customers as well as managing expectations and providing best practice...

About our Client:They are a global community of passionate, fun-loving people who thrive on making a difference on behalf of the world's most exciting brands.They thrive on making a difference in the lives of people and businesses. They bring together passionate, fun-loving people and give them the freedom and tools they need to look after their clients'...

About our Client:They are a global community of passionate, fun-loving people who thrive on making a difference on behalf of the world's most exciting brands.They thrive on making a difference in the lives of people and businesses. They bring together passionate, fun-loving people and give them the freedom and tools they need to look after their clients'...

Company Description - Join us as a HR Reporting Analyst where you will be responsible for the extraction of HR and Payroll data for our various business units. **You are data and numbers driven. That’s why we want you.** As Global Shared Services (GSS), our commitment to partnership is at the core of our values. As a global business partner, we deliver...

**About our Client**: They are a global community of passionate, fun-loving people who thrive on making a difference on behalf of the world's most **exciting brands.** They thrive on making a difference in the lives of people and businesses. They bring together **passionate, fun-loving **people and give them the freedom and tools they need to look after...

**About our Client**: They are a global community of passionate, fun-loving people who thrive on making a difference on behalf of the world's most **exciting brands.** They thrive on making a difference in the lives of people and businesses. They bring together **passionate, fun-loving **people and give them the freedom and tools they need to look after...

Company Description - Global Shared Services, at Anglo American, has an exciting opportunity for an Internal Controls Analyst. Here you will play a critical role in ensuring the adequacy of and improving the GSS internal control landscape, through reviews of its internal controls and implementing remediation actions. **Finances are vital** As Global Shared...

About SPARK Schools SPARK Schools is a network of independent schools that provides affordable, globally competitive education through Africa’s first blended learning model. This innovative model elevates student achievement and provides the tools teachers need to serve their students effectively. This blended learning model, which combines classroom...

SPARK Schools is a social impact disruptor and is leading change in the education space through its network of affordable private schools. The SPARK Schools network provides transformational education innovation through Africa’s first blended learning model, which elevates student achievement and provides the tools teachers need to serve their students...