Team Leader

6 days ago


Rosebank, South Africa Delivery.com Full time

Our current openings offer challenging and rewarding experiences. Check them out and help us change the way people shop in their neighborhoods. We look forward to hearing from you.
- effective management within the team.
- Ensure delivery of KPIs within your team including quality, efficiency and attrition targets
- Manage and coach advisors to ensure performance delivery
- Adhere to HR policies and procedures to provide a fair and consistent approach to managing staff and, where necessary, conduct counseling and disciplinary hearings.
- Achieving the attrition, absence and adherence targets
- Ensuring accurate payroll management and minimizing administration errors and overpayments
- Supporting where required with the recruitment
- Provide daily feedback on performance and general information sessions with the team and conduct agreed levels of team meetings, 1-2-1 sessions etc
- Identify and highlight opportunities for services and process improvements
- Ensure that quality standards are met and maintained
- Ensure that customer service agents have IDP’s with relevant performance outputs, measures and tracking in place.
- Provide real-time floor support to customer service agents for queries and escalations.
- Ensure that compliance requirements are met
- Grade 12
- Clear ITC/Criminal Clear
- 3- 5 years Team Leader experience within a customer service / call centre environment
- People management skills
- Must be willing to work NIGHT SHIFT.
- Office based (Rosebank)

**Job Types**: Full-time

**Job Types**: Full-time, Permanent


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