Collections Call Centre Manager

4 days ago


Rosebank, South Africa CARTRACK (PTY) LTD Full time

Responsibility:

- Investigation and implementation of new initiatives to enhance the running of the department to increase collections
- Improve the collections’ function
- Manage the call centre
- Set targets for the Individual Collections Call Centre
- Conduct interviews for new staff
- Report on and forecast collections
- Approve credit notes and refunds
- Ensuring compliance with Cartrack Policies and Procedures -Keeping the team motivated and committed to the achieving of set goals
- Providing on-going, continuous feedback to senior management
- Providing on-going, continuous guidance to consultant
- Always promoting a good working relationship with colleagues and working towards and maintaining good working relationships with other departments
- Always being a role model for staff and an example of how results are achieved
- Constant monitoring of activity levels and productivity of staff
- Generating of Daily, Weekly and Monthly reports
- Effective management of staff-related issues, including Performance Management and Disciplinary procedures. Approve leave, overtime and incentives monthly Requirements
- National Senior Certificate / Grade 12 - Distinction in Mathematics
- Relevant Business or Engineering Degree preferred
- 2 years minimum Call Centre Manager experience required
- Previous Collections Industry Experience - advantageous

**Requirements**:

- National Senior Certificate / Grade 12 - Distinction in Mathematics
- Relevant Business or Engineering Degree preferred
- 2 years minimum Call Centre Manager experience required
- Previous Collections Industry Experience - advantageous
- Microsoft Excel - Advanced
- Solid experience with advanced formulas in Microsoft Excel
- Excellent analytical skills along with the ability to create and present detailed reports
- Team management and negotiation skills
- Problem-solving attitude
- Adaptability
- Excellent communication and interpersonal skills
- A team player and also able to work independently
- Emotional intelligence and Assertive
- Strong administration skills



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