Collections Call Centre Manager

2 weeks ago


Rosebank, Western Cape, South Africa CARTRACK (PTY) LTD Full time

Responsibility:

  • Investigation and implementation of new initiatives to enhance the running of the department to increase collections
  • Improve the collections' function
  • Manage the call centre
  • Set targets for the Individual Collections Call Centre
  • Conduct interviews for new staff
  • Report on and forecast collections
  • Approve credit notes and refunds
  • Ensuring compliance with Cartrack Policies and Procedures Keeping the team motivated and committed to the achieving of set goals
  • Providing ongoing, continuous feedback to senior management
  • Providing ongoing, continuous guidance to consultant
  • Always promoting a good working relationship with colleagues and working towards and maintaining good working relationships with other departments
  • Always being a role model for staff and an example of how results are achieved
  • Constant monitoring of activity levels and productivity of staff
  • Generating of Daily, Weekly and Monthly reports
  • Effective management of staffrelated issues, including Performance Management and Disciplinary procedures. Approve leave, overtime and incentives monthly Requirements
  • National Senior Certificate / Grade 1
  • Distinction in Mathematics
  • Relevant Business or Engineering Degree preferred
  • 2 years minimum Call Centre Manager experience required
  • Previous Collections Industry Experience advantageous

Requirements:

  • National Senior Certificate / Grade 1
  • Distinction in Mathematics
  • Relevant Business or Engineering Degree preferred
  • 2 years minimum Call Centre Manager experience required
  • Previous Collections Industry Experience advantageous


Microsoft Excel
  • Advanced
  • Solid experience with advanced formulas in Microsoft Excel
  • Excellent analytical skills along with the ability to create and present detailed reports
  • Team management and negotiation skills
  • Problemsolving attitude
  • Adaptability
  • Excellent communication and interpersonal skills
  • A team player and also able to work independently
  • Emotional intelligence and Assertive
  • Strong administration skills

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