Collections Officer
2 weeks ago
We are a registered life insurance business that offers a wide range of life and related products to groups and individuals
.
3Sixty Life is looking to appoint a
Collections officer,
Under Management of HOD, the Premium Collections Officer, Main Functions will be to:
Performing the end-to-end process of premium collections across all collection channels from customers, investigating allocation of unallocated premiums and reconciliation of all related accounts and associated administration duties.
The Collections Officer will also have the following responsibilities (including but not limited to):- Daily Allocation of premium payments on the system
- Daily management of Branch Cash collections and Shortages
- Daily collections forecasting
- Providing support to brokers and agents on premium collections related queries
- Clearing and management of suspense account
- Responsible for liaison with the Call Centre/complaints department with regards to queries and feedback required from them
- Provide support to brokers and agents on premium collections related queries, Ensure up to date administration of system and database information ( i.e Regarding Pay dates and due dates)
Essential Requirements
- Knowledge of Microsoft Office
- A very good understanding of longterm Insurance
- Sound interpersonal skills to function within a team and with other divisions
- Proven track record of success in customer care
- Excellent verbal and written communication skills (presentation skills, report writing, etc.).
- Ability to prioritize workload and meet deadlines.
- Ability to contribute to development of strategy and take responsibility for delivering strategic objectives.
- Problem management and process improvement.
- Ability to simplify complex problems and processes and be outcomes driven.
- Selfmotivated, learns quickly and willing to be stretched in a challenging, dynamic and exciting environment.
- Excellent follow up and follow through skills.
- Good customer service management skills.
- Knowledge of the insurance products and services in the market
- Be able to work independently and function at different levels.
- Accuracy and attention to detail.
- Reasoning ability.
- Ability to deal with a variety of variables.
- Able to interpret various instructions.
Desired Experience and Qualification
- Business Admin/BCom Degree or Equivalent
- 1+ years' experience in a similar role
- RE 1 Certificate (Advantageous)
Salary:
Market related.
Job Type:
Permanent
Ability to commute/relocate:
- Rosebank, Gauteng: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Do you have a RE1 Certificate ?
Education:
- Diploma (preferred)
Experience:
- Collections: 1 year (preferred)
Long Term Insurance: 1 year (preferred)
Customer Service: 1 year (preferred)
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