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Customer Service Analyst

3 months ago

Rosebank, Western Cape, South Africa Cool Ideas Service Provider Full time

Cool Ideas, leading ISP in Rosebank Johannesburg requires a Customer Service Analyst to join our team**
Job Functions:
  • Logging of incoming tickets
  • Handle first line troubleshooting
  • Customer service calls (All departments)
  • Provide technical support
  • Escalations of queries
  • Willing to perform shift work
  • Provide follow up support

Experience and Knowledge required:

  • A minimum of 12 months Call Centre experience
  • A minimum of 12 months Customer Service experience
  • ISP Technical Experience
  • The ability to work under pressure

Qualifications:

Information Technology related qualification