![Clik N Save](https://media.trabajo.org/img/noimg.jpg)
Lead Generation Contact Center Team Manager
2 weeks ago
Job description
- We are passionate about growing people and we currently have opportunities in our leads generation space for passionate and driven people who are ambitious and want to develop their careers in the call center space. As a growing company, there is exceptional growth potential for the right people. If you believe that you are such a person and are up to the challenge then read further.
Job brief
To nurture and grow team of lead generation agents within the call centre space by training, nurturing and motivating a team to achieve the daily and monthly production targets; and provide accurate daily and monthly reporting on individual and team performance.
What Does a Financial services Leads Generator Do?
A leads generator is a person who speaks to a potential client, generates interest and passes the lead through to one of our clients.
-
Required skills_
- Motivation of the team and supervision;
- Excellent Team Management skills;
- Training and upskilling the team;
- Growing the consultants;
- Creating a sustainable team dynamic and culture;
- Excellent coaching skills;
Experience
- Must have minimum 12 months Team Leading experience preferably in an outbound Call Centre;
- Excellent communication skills;
- Competent at Excel;
- Exceptional people skills;
- High energy and a great motivator of people;
- Ability to react to a situation and provide appropriate and sustainable solutions;
Responsibilities and Work Outputs_
- Train a team of outbound consultants on scripting and excellent call etiquette;
- Identify and train the appropriate 2IC's;
- Monitor and ensure performance of leads generation agents;
- Monitor and ensure the performance of leads Generation Team;
- Coaching of leads generation agents and ensuring the Team meets the quality standards;
- Enforcement of team discipline;
- Monitor and update the relevant production, performance and quality statistics;
- Ensure that the call dispositions are updated correctly;
- Ensure adherence to the companies rules, policies and procedures;
- Ensure that the core values of the company are adhered to;
Summary:
This is a full-time job within a growing organization with high growth potential. So if you have a proven track record and have what it takes please apply.
Application Deadline: 2024/02/18
Job Types:
Full-time, Permanent
Salary:
R8 000,00 - R25 000,00 per month
Education:
- High School (matric) (required)
Language:
- english (required)
Ability to Commute:
- Cape Town, Western Cape (required)
-
Contact Center Sales Gent Lead Generation
2 weeks ago
Cape Town, Western Cape, South Africa Gener8 Full timeJob descriptionJob description We are passionate about growing people and we currently have opportunities in our leads generation space for passionate and driven people who are ambitious and want to develop their careers in the call center space. As a growing company, there is exceptional growth potential for the right people. If you believe that you are...
-
Outbound Contact Center Team Manager
2 weeks ago
Cape Town, Western Cape, South Africa P3 People Full timeJob Description/SpecificationCall Center Team Leader Australian hours(Anti-social hours)JOB SUMMARYThe Call Center Team Leader at P3 People is the leader of, and is responsible for, the sales performance and behaviourof the sales people under their management.Responsibilities & DutiesThe responsibility of the Call Center Team Leader is not exhaustive and may...
-
Country Manager
2 weeks ago
Cape Town, Western Cape, South Africa Lead Generation Group Full timeJob Overview:We are seeking an experienced individual to fill the role of Country Manager. This position requires exceptional leadership skills, a deep understanding of customer service and sales, and the ability to effectively manage teams while overseeing operations within the country. The ideal candidate will have a proven track record of handling...
-
Escalations Manager
2 weeks ago
Cape Town, Western Cape, South Africa Lead Generation Group Full time**Job Description:**We are looking for a seasoned Escalations Manager with expertise in handling and resolving client complaints and issues, particularly with clients based in the UK and USA. The ideal candidate will excel in de-escalating challenging situations while adhering to company policies. This role requires strong communication skills, the ability...
-
Contact Center Team Manager
2 weeks ago
Cape Town, Western Cape, South Africa Gener8 Full timeJob descriptionClik N save an insurance marketing compant providing services and products to the top 5 insurers in South Africa. This is a unique and exciting opportunity in a rapidly growing organization. So if you are an ambitious and passionate individual with Outbound Team Leader experience then please read further.The function of the Team leader at Clik...
-
Escalations Manager
2 weeks ago
Cape Town, Western Cape, South Africa Lead Generation Group Full timeJob Description:We are looking for a seasoned Escalations Manager with expertise in handling and resolving client complaints and issues, particularly with clients based in the UK and USA. The ideal candidate will excel in de-escalating challenging situations while adhering to company policies. This role requires strong communication skills, the ability to...
-
Lead Generation Agent
2 weeks ago
Cape Town, Western Cape, South Africa Callforce Full timeCreating purposeful careers as we build the future of contact centre solutionsDMS CAMPAIGN (Digital Media Solutions) – USA night shiftWhat they will be doing –Lead generation from an existing client base/Cold calling for medical insurance and other campaignWhat their typical Day will look like:Read from a scripted pitchTransfer warm leads to the USA...
-
Lead Generation Agent
2 weeks ago
Cape Town, Western Cape, South Africa CallForce BPO Specialist Full timeDMS CAMPAIGN (Digital Media Solutions) - USA night shiftWhat they will be doing -Lead generation from an existing client base/Cold calling for medical insurance and other campaignWhat their typical Day will look like:Read from a scripted pitch Transfer warm leads to the USA team Work towards exceeding transfer targets Ensure high quality standards are...
-
Call Center Team Leader Wanted
2 weeks ago
Cape Town, Western Cape, South Africa A1 Financial Services Full timeCall Center Team Leader - Short Term (Vehicle, Household and Contents)A1 Financial Services is an authorized Financial Service Provider with FSP No47264 and we require a dynamic Team Leader to spearhead a Short Term Insurance sales (Vehicle, Household and Contents) campaign. This is for one of the leading insurers in South Africa. This position entails...
-
Sales Contact Center Consultants
2 weeks ago
Cape Town, Western Cape, South Africa P3 People Full timeJOB SUMMARYThe Sales Agent at P3 People is responsible for initializing and managing relationships with customers, serve customers by selling products and meeting customer needs, converting leads to sales, planning and organizing daily tasks.Responsibilities & DutiesThe responsibility of the Sales Agent/Consultant is to convert leads to sales, ensuring...
-
Lead Generations
2 weeks ago
Cape Town, Western Cape, South Africa CallForce Full timeDMS CAMPAIGN (Digital Media Solutions) – USA night shift What they will be doing –Lead generation from an existing client base/Cold calling for medical insurance and other campaign What their typical Day will look like:Read from a scripted pitchTransfer warm leads to the USA teamWork towards exceeding transfer targetsEnsure high quality standards are...
-
Contact Centre Sales Manager
2 weeks ago
Cape Town, Western Cape, South Africa amplify5 Full timeWhat you'll be doing Leading, developing and managing a Sales Team in line with campaign requirements Creating and deploying an effective operational plan that will deliver benchmark sales figures Driving and supporting delivery of Quality improvement plans Managing reporting trends and opportunities for performance improvement as well as engaging...
-
Call Center Manager
2 weeks ago
Cape Town, Western Cape, South Africa Lexdan Select Full timeLexdan Select is assisting a Financial Wellness company with their search for a Call Center Manager, based in Cape Town.Functions: Lead a team of Sales Agents and Team Leaders, providing guidance, support, and handson coaching Develop a proper workforce plan where resources are allocated effectively to skills pools Develop and implement sales strategies...
-
Lead Generation
2 weeks ago
Cape Town, Western Cape, South Africa LRI Invest Full timeLead Generation - Sales Development Senior AssociatePurpose of the roleIdentifying and generating new business leads through various channels including Salesforce-CRM, internal database, market research, cold calling and social media.Delivering a qualified pipeline of opportunities for the Sales Team.Maintaining and updating Salesforce-CRM to help the Sales...
-
Contact Center Agent
2 weeks ago
Cape Town, Western Cape, South Africa Recruitment Matters Africa Full timeOur client is looking for a Contact Center Agent. To provide a focal point for customers, receive and responds to any inquiries or requests for technical assistance from customers. Providing possible solutions, and assigning support actions to other departments where needed.Responsibilities: Customer Service Remain courteous, tactful, honest, and...
-
Lead Generator
2 weeks ago
Cape Town, Western Cape, South Africa CallForce Direct Full timeDMS CAMPAIGN (Digital Media Solutions) - USA night shiftWhat they will be doing -Lead generation from an existing client base/Cold calling for medical insurance and other campaignWhat their typical Day will look like:Read from a scripted pitchTransfer warm leads to the USA teamWork towards exceeding transfer targetsEnsure high quality standards are adhered...
-
Contact Centre Support Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Boardroom Appointments Full timeResponsibilities:The purpose of the Customer Experience and Contact Centre Support Specialist role is to execute key general support activities, in cooperation with and under the direction of the Head of Customer Contact Centre & Experience, Senior Manager Contact Center Operations and the leadership team. The role provides efficient, proactive,...
-
Contact Center Short Term Insurance Team Manager
2 weeks ago
Cape Town, Western Cape, South Africa Gener8 Full timeJob descriptionClik N Save is an insurance marketing company providing services and products to the top 5 insurers in South Africa. This is a unique and exciting opportunity in a rapidly growing organization. So if you are an ambitious and passionate individual with Outbound Team Leader experience then please read further.The function of the Team leader at...
-
Call Center Manager
2 weeks ago
Cape Town, Western Cape, South Africa Cafe Javas Uganda Full timeCall Center Manager - East Africa (Kampala, Uganda/Nairobi, Kenya)Looking for a Talented Call Center Manager in Kampala, Uganda/Nairobi KenyaMUST HAVE:Minimum of 3 years experience as Call Center Manager preferably in the Food Delivery SectorAre you a dynamic and experienced Call Centre Manager, with a record for having sober habits, looking for an exciting...
-
Call Center Manager
2 weeks ago
Cape Town, Western Cape, South Africa Cafe Javas Uganda Full timeCall Center Manager - East Africa (Kampala, Uganda)Looking for a Talented Call Center Manager in Kampala, UgandaMUST HAVE:Minimum of 5 years experience as Call Center Manager preferably in the Food Delivery SectorAre you a dynamic and experienced Call Centre Manager, with a record for having sober habits, looking for an exciting opportunity in the vibrant...