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Contact Centre Support Specialist
2 weeks ago
Responsibilities:
- The purpose of the Customer Experience and Contact Centre Support Specialist role is to execute key general support activities, in cooperation with and under the direction of the Head of Customer Contact Centre & Experience, Senior Manager Contact Center Operations and the leadership team.
- The role provides efficient, proactive, comprehensive administrative support and logistical coordination services to the Customer Experience team (general office management).
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Contact Centre Support Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Shoprite Full timePurpose of the Job The purpose of the Customer Experience and Contact Centre Support Specialist role is to execute key general support activities, in cooperation with and under the direction of the Head of Customer Contact Centre & Experience, Senior Manager Contact Center Operations and the leadership team. The role provides efficient, proactive,...
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Contact Centre Lead
2 weeks ago
Cape Town, Western Cape, South Africa Tanya Serra Full timeJob Posted: 22-Jan-2024 Location: Cape TownSituated within the Central Reservations contact centre office for this luxury international 5* brand based in Cape Town.Hospitality experience within a luxury brand.Business Unit or Division:Central Reservations, EuropeResponsible to:Director of Customer Contact, NEAA & SEResponsible for:Contact Centre TeamScope &...
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Customer Support/ Contact Centre Agent
2 weeks ago
Cape Town, Western Cape, South Africa Tych Business Full timeMatric (Grade 12) Experience in a Customer Support/Contact Centre Experience in Sales is a plus Strong verbal communication skills Willing to cold call/be on calls majority of the timeJob Type: TemporaryContract length: 3 monthsApplication Deadline: 2024/04/12
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Contact Centre Manager
2 weeks ago
Cape Town, Western Cape, South Africa CapeNature Full timeCapeNature seeks to employ an experienced and enthusiastic Contact Centre Manager to provide excellent customer service and to promote this idea throughout the organization. This role requires a solid understanding of customer service with a clear goal to keep the Customer Service Agents running in an efficient and profitable manner, to increase customer...
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Contact Centre Manager
2 weeks ago
Cape Town, Western Cape, South Africa CapeNature Full timeCapeNature seeks to employ an experienced and enthusiastic Contact Centre Manager to provide excellent customer service and to promote this idea throughout the organisation. This role requires a solid understanding of customer service with a clear goal to keep the Customer Service Agents running in an efficient and profitable manner, to increase customer...
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Contact Centre Consultant
2 weeks ago
Cape Town, Western Cape, South Africa Clicks Group Limited Full timeListing reference: 017084Listing status: Online-Position summaryIndustry:Wholesale & Retail Trade- Job category:Call Centre and TelesalesLocation:Cape Town- Contract:PermanentRemuneration:Market Related- EE position:YesIntroduction To provide the required level of customer service to Clicks Group customers, to increase customer loyalty and elevate the...
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Client Contact Centre Services
2 weeks ago
Cape Town, Western Cape, South Africa Career Dynamics Global Full timeClient Contact Centre Services & Medical/GAP Claims Assessor x 3CPT/Southern Suburbs (Office based during the probation period)Salary Negotiable on experience (R12K - R19 K CTC PM) My client, a leading established Long-term Insurance Corporate (Medical/Individual Life Insurance) are looking for an experienced Client Contact Centre Service Inbound...
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Contact Centre Sales Manager
2 weeks ago
Cape Town, Western Cape, South Africa amplify5 Full timeWhat you'll be doing Leading, developing and managing a Sales Team in line with campaign requirements Creating and deploying an effective operational plan that will deliver benchmark sales figures Driving and supporting delivery of Quality improvement plans Managing reporting trends and opportunities for performance improvement as well as engaging...
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Contact Centre Agent
2 weeks ago
Cape Town, Western Cape, South Africa Marie Stopes SA Full timeThe key objective of the role is to identify and understand customer needs and deliver first class customer service in an omni channel Contact Centre environment. A key success measure will be the ability to assist clients with bookings and facilitate the payment process for services offered by Marie Stopes South Africa.APPLICANTS WITH EXPERIENCE IN THE...
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Contact Centre Learnership
2 weeks ago
Cape Town, Western Cape, South Africa Dash BPO South Africa (Pty) Ltd Full timeContact Centre LearnershipCalling all aspiring contact center agents that are willing to work night shift US hours.Requirements:Clear communication of the English language both written & spoken.Grade 11 passStrong desire to learn and develop.Hunger for growthpassionate about customer serviceThis is a potential learnership opportunity where you will be...
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Contact Centre Agent
2 weeks ago
Cape Town, Western Cape, South Africa Marie Stopes SA Full timeThe key objective of the role is to identify and understand customer needs and deliver first class customer service in an omni channel Contact Centre environment. A key success measure will be the ability to assist clients with bookings and facilitate the payment process for services offered by Marie Stopes South Africa.APPLICANTS WITH EXPERIENCE IN THE...
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Technical Support Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Sabio Full timeTechnical Support Specialist - Avaya Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. Sabio provides expertise and solutions that our customers' need to respond to the ever-changing...
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Inbound Client Contact Centre Administrator
2 weeks ago
Cape Town, Western Cape, South Africa University Of Fort Hare Full timeInbound Client Contact Centre Administrator Permanent PE000919 Admin / Office / Call Center / Support Our client is seeking an experienced Client Contact Centre Administrator. The contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience,...
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Contact Centre Manager
2 weeks ago
Cape Town, Western Cape, South Africa Teleperformance South Africa Full timeJob descriptionCall Centre ManagerJob OverviewFor delivery of service to clients on my site, ensuring all key performance indicators are met. I lead, develop, motivate, manage and organize a number of teams across the client accounts ensuring we are consistently meeting client's expectations through regular and effective dialogue. I translate the collective...
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Coastal Contact Centre Senior Manager
2 weeks ago
Cape Town, Western Cape, South Africa Fidelity Services Group Full timeREPORTS TO:OPERATIONAL EXECUTIVEMAIN PURPOSE OF JOB:The overall purpose of the position is to effectively manage and improve the functions of the Operations Contact Centres (Customer Contact Centres and Central Monitoring Centres) and all related functions for Fidelity ADT Coastal Region. To align these functions to the strategic objectives of the Company,...
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Contact Centre Marketer
2 weeks ago
Cape Town, Western Cape, South Africa FirstRand Full timeAbout us, purpose, experience and qualificationsabout us:purpose:experience and qualifications: Minimum Qualification BComm degree in Business Management or Marketing Preferred Qualification Honours degree in Business Management or Marketing Experience Six to twelve months experience in a contact centre aenvironment An understanding of motor processes and...
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Contact Centre Agent
2 weeks ago
Cape Town, Western Cape, South Africa Isonxperiences Full timeFluent in English:- Matric (Grade 12) NSC:- Clear criminal and credit records:Preferably months Contact Centre Experience:- Willing to work in a shifted environment:Computer literate( MS word and Excel):- Provide product/serivce information to customers:Resolve customer queriesJob Type: PermanentAbility to commute/relocate: Cape Town,Western Cape: Reliably...
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Technical Support Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Sabio Group Full timeSabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. Sabio provides expertise and solutions that our customers' need to respond to the everchanging world. Our powerhouse products and...
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Contact Centre Sales Expert
2 weeks ago
Cape Town, Western Cape, South Africa Unique Personnel Full timeJob Number 71808Job Type PermanentJob Title Contact Centre Sales ExpertComputer Skills SalesIndustry Call CentreCity Cape TownProvince Western Cape Do you have a flair for International Inbound Sales? Our Company is seeking charismatic Sales Experts to work on an International Inbound Sales Campaign.If you feel like you have the talent of talk and...
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Contact Centre Agent
2 weeks ago
Cape Town, Western Cape, South Africa Isonxperiences Full timeFluent in English:- Matric (Grade 12) NSC:- Clear criminal and credit records:Preferably months Contact Centre Experience:- Willing to work in a shifted environment:Computer literate( MS word and Excel):- Provide product/serivce information to customers:Resolve customer queriesJob Type: PermanentSalary: R5,033.00 per monthAbility to commute/relocate: Cape...