Contact Center Agent

2 weeks ago

Cape Town, Western Cape, South Africa Recruitment Matters Africa Full time
Our client is looking for a Contact Center Agent.

To provide a focal point for customers, receive and responds to any inquiries or requests for technical assistance from customers.

Providing possible solutions, and assigning support actions to other departments where needed.

Responsibilities:

  • Customer Service
  • Remain courteous, tactful, honest, and professional in all communication with other parties.
  • Ensure that feedback and follow ups to customers is meaningful and accurate.
  • Telephonically and remotely identify, diagnose and resolve all requests to the best of his / her capability
  • Assess the need for onsite support against the high cost thereof.
  • Recognize and alert the team leader of trends in customer calls.
  • Before creating a new support
- or information-request record verify that the same request is not captured already.

  • Create the initial record for & accurately capture any reported support
- or information-request in the call-logging software

  • Ensure that all auxiliary fields in the calllogging software are completed accurately and updated as further information becomes available (e.g. callsource, contactdetails, CIselection, call categories, severities, etc.)

Key Skills:

  • Attention to detail,
  • Initiatives and Selfmotivation,
  • Interpersonal relationships,
  • Professionalism,
  • Good written and verbal Communication skills,
  • Good timemanagement,
  • Technical skills,

Qualifications:

  • Matric
  • IT qualifications (A+/N+ or equivalent)
Technical Helpdesk experience

  • ITIL Foundation V3/Good understanding of ITIL

Ability to commute/relocate:

  • Cape Town,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

Experience:

  • Cold calling: 1 year (preferred)

  • Recruitment for Call Center Agents May 2023

    2 weeks ago

    Cape Town, Western Cape, South Africa Linda Recruit for Call Center Full time

    Great opportunity to grow your career.We are an outbound call center looking for individuals to join the call center environment.We do sales over the phones.Requirements: Must be outspoken and computer literate. Must speak fluent English /Afrikaans or any African LangOn offer: Basic and Commission IncentivesFull Training will be provided.Straight shifts from...

  • Temp Call Center Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa West Coast Personnel Full time

    Published February 29, 202 Location Remote, Cape Town, South Africa Category Business Job Type Contract Salary Type Monthly Salary Salary R15 000 Per MonthDescription:Temp Call Center Agent - Cape Town (Remote) - R15 000 per month (temp position)Claims Adjustment Group based in America is looking for a well spoken Call Center/ Sales agent for a month to...

  • Sales Contact Center Consultants

    2 weeks ago

    Cape Town, Western Cape, South Africa P3 People Full time

    JOB SUMMARYThe Sales Agent at P3 People is responsible for initializing and managing relationships with customers, serve customers by selling products and meeting customer needs, converting leads to sales, planning and organizing daily tasks.Responsibilities & DutiesThe responsibility of the Sales Agent/Consultant is to convert leads to sales, ensuring...

  • Call Center Agents

    2 weeks ago

    Cape Town, Western Cape, South Africa AUTO24 Full time

    Auto24 is a leading used car dealership dedicated to providing high-quality pre-owned vehicles to our valued customers. With a commitment to excellence and customer satisfaction, we are expanding our team and seeking dynamic individuals to join us. Are you passionate about cars and communication? Do you thrive in a dynamic and fast-paced environment? Auto24,...

  • Call Center Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job DescriptionWe are looking for customer-focused and results-orientated individuals, with sound problem-solving and interpersonal skills, to deliver effective solutions for customers, to enable collections and minimize bad-debt write-offs for our UK-based clients.KEY RESPONSIBILITIES WILL INCLUDE:Query Handling (Inbound, Outbound &...

  • Contact Center Sales Gent Lead Generation

    2 weeks ago

    Cape Town, Western Cape, South Africa Gener8 Full time

    Job descriptionJob description We are passionate about growing people and we currently have opportunities in our leads generation space for passionate and driven people who are ambitious and want to develop their careers in the call center space. As a growing company, there is exceptional growth potential for the right people. If you believe that you are...

  • Recruitment for Call Center Agents March 2023

    2 weeks ago

    Cape Town, Western Cape, South Africa Linda Recruit for Call Center Full time

    We are looking for outspoken ,goal getter ,Money driven individuals top join our dynamic team.We are an outbound call centerWe do sales telepathically.Requirements: Matric Must be outspoken and computer literate. Must speak fluent English /Afrikaans or any African LangOn offer: Basic and Commission IncentivesFull Training will be provided.Please send a...

  • Contact Centre Learnership

    2 weeks ago

    Cape Town, Western Cape, South Africa Dash BPO South Africa (Pty) Ltd Full time

    Contact Centre LearnershipCalling all aspiring contact center agents that are willing to work night shift US hours.Requirements:Clear communication of the English language both written & spoken.Grade 11 passStrong desire to learn and develop.Hunger for growthpassionate about customer serviceThis is a potential learnership opportunity where you will be...

  • Call center agents

    2 weeks ago

    Cape Town, Western Cape, South Africa FINANCIAL DEBT ADVISORS Full time

    Financial Debt Advisors: A company specializing in debt counselling, offering top-notch solutions and exceptional service in the industry. We are currently seeking full-time outbound debt review sales agents with 1-2 years of sales experience. The ideal candidates should have previous cold calling sales experience in a call centre and a consistent history of...

  • Call Center

    2 weeks ago

    Cape Town, Western Cape, South Africa RareCruit (Pty) Ltd Full time

    A well established and fast-growing e-commerce / retail company is seeking a Call Center / Remote Sales Agent to join their successful team in Cape TownR R10 000 basic pm | Table Bay | Temp to PermResponsible for making outbound calls to obtain new customer business as well as service existing customers.To provide proactive customer support, inform them...

  • Inbound Call Center Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa MCI Military Recruitment Full time

    POSITION OVERVIEW:Job Title:Inbound Call Center AgentJob Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established...

  • Inbound Call Center Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa MCI Jobs Full time

    POSITION OVERVIEW:Job Title:Inbound Call Center AgentJob Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established...

  • Inbound Call Center Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa ValorVIP Full time

    POSITION OVERVIEW:Job Title:Inbound Call Center AgentJob Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established...

  • Call Center Sales Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa National Debt Advisors Full time

    Are you a sales agent with a passion for success & hunger for money? National Debt Advisors is known as one of the largest companies in South Africa and we are searching for Top-performing sales agents looking to earn a basic salary and uncapped commission to join a fast-growing team.Join our team and you will benefit from our Training and development...

  • Call centre agent

    2 weeks ago

    Cape Town, Western Cape, South Africa National debt consultants Full time

    We are looking for skilled call center agents specialized in debt review or debt review elimination.Must have prior experience in call center operationsExperience in debt review or removal is a plusContact us to arrange an interview.

  • Inbound Call Center Supervisor

    2 weeks ago

    Cape Town, Western Cape, South Africa MCI Military Recruitment Full time

    POSITION OVERVIEW:Job Title:Inbound Call Center SupervisorJob Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have...

  • Inbound Call Center Supervisor

    2 weeks ago

    Cape Town, Western Cape, South Africa ValorVIP Full time

    POSITION OVERVIEW:Job Title:Inbound Call Center SupervisorJob Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have...

  • Debt review call center sales agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Debt Removal Depo Full time

    DEBT REVIEW SALES AGENTEver growing call center in the debt review industry looking for punctual and hard working agents to add to our offer basic salary and commission. basic can go as high as R8 000 p.m. commission earned based off what you clear / payments and you earn a percentage of that amount. Located in the Athlone district and must be able to...

  • Contact Investigation Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Webhelp Full time

    OtherInternalLocation Cape Town, South AfricaLanguage English***Job Advert: Listening is a skill many have yet to develop. A good listener hears what you're saying, but a great listener hears what you are not saying.Webhelp is in search for a Contact Investigation Agent to join our Claremont team where you'll identify business process improvement and asses...

  • Inbound Call Center Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa MCI Jobs Full time

    POSITION OVERVIEW:Job Title:Inbound Call Center ManagerJob Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have...